Job Description
Do you want to be ultimately responsible for the systems and tools used by the business? Do you take every decision based on the product vision? Then we are looking for you!
TUI Group is the world’s number one integrated tourism business. This is a key role within our Transformation and Analytics function to lead the definition and roadmap for a key technology service. The Product and Reservations service is one of the services within the technology product domain and determines how we turn differently sourced holiday components into products that our customers want to buy and how we then manage the reservations of these products. The successful role holder will work as part of a team of product owners partnering with technology teams to deliver a holiday production capability that maximises automation, whilst enabling us to configure holidays to the needs of our customers such that we maximise saleability.
How do you make an impact?
There are many ways to make a difference:
- Pro-actively contribute to a compelling Product Vision and Strategy using stimulus such as the Markets Strategy, stakeholders’ needs, competitor activity and external best practice (Incl. risk/compliance/security);
- Understand business needs and translate high-level product roadmap into achievable product backlog features;
- You’ll communicate the overall strategy and goals for your Product to your Product team with support from your Lead Product Owner. You’ll then input into ideation and engage with stakeholders and other Product teams to create new ideas;
- Define, develop and prioritize the product backlog for your product team;
- Work with business analysts and optimization & insights to ensure that all product Epics and features have a clear line of sight to business value and are prioritized to deliver maximum commercial benefit from development time;
- Ensure that product dependencies on other product teams across TUI are well understood and briefed to relevant product managers;
- Translate high-level product roadmap into achievable product backlog items. Provide insight for defining and planning the overall Product Roadmap based on specialized knowledge in your area;
- Ensure you have a clear prioritized backlog and roadmap which will increase engagement, conversion and other KPI’s;
- In collaboration with the whole team compose & validate User Epics, User Stories & Acceptance Criteria to a high standard before releasing;
- Discuss technical debt with delivery team and priorities;
- Define (monitor & drive) high level product KPIs, OKRs or success metrics;
- Work with range of Commercial product and customer data to support prioritization;
- Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets;
- Experiment often and use ‘Inspect & Adapt’ approach to continuously refine;
- Use all data sources available to understand the different user behaviors across markets to improve user experience;
- Highlight under-performance of metrics and develop plans in the roadmap and backlog in conjunction with the Lead Product Owner to address these;
- Liaise with a variety of key stakeholders in development and business areas, building strong working relationships;
- Create informative and inspiring demos to bring the features to life for stakeholders and the team;
- Provide regular high quality updates to Market teams, ensuring that deliveries across the product team are showcased and future feature prioritization is well understood;
- Work closely with stakeholders and ensure all stakeholders are updated on a regular basis.
- Produce regular updates on development progress, KPI performance, and comms for governance meetings;
- Support the development of training material for product teams and support teams with implementation planning;
- Drive feature delivery with product teams;
- Work with QA, test & release teams to ensure all features are of the highest quality and timely.
- Ensure best practice approach to product ownership;
- Gain and maintain an expert understanding of the travel industry, TUI’s business and our drivers of value and wider dynamics in each source market and our competitors;
- Understand TUI’s Holiday products. Use this insight to inform and influence plans and development around KPIs;
- Ensure TUI’s product backlog maintains a healthy balance between new and innovative capabilities with market onboarding and optimization.
What you bring:
There are several ways in which you can be a match for this position – here are a few things we are looking for:
- Has in-depth tour operating knowledge;
- An understanding of Agile, and able to manage a product backlog;
- Good communication skills, able to communicate the Product Strategy to stakeholders;
- Ability to translate high level business requirements into business solutions and to work with technology teams to clarify solutions at a detailed level and validate designs;
- Ability to understand complex data models, understand and interpreting such models in a range of forums;
- Very strong analysis skills to be able to visualise and map out how data will move through systems and how changes in data will be handled;
- Able to understand user feedback and analytics and make informed decisions;
- Good commercial and decision making skills, able to input into Ideation and Roadmaps;
- Good interpersonal and influencing skills, can motivate a team;
- Able to contribute to making clear and well-thought recommendations to influence decisions and is confident to make decisions, even when all the desired data may not be available;
- You are able to translate business problems into user stories and know how to write them;
- Experience in proactively identifying opportunities and problem solving;
- You have at least 3 years experience in the same role.
Job ID: 8123