An outstanding opportunity to help create and deliver the product vision for TUI’s mobile-oriented customer strategy.

Innovation in mobile is changing the way we do business and transforming the way our customers interact with us. Our customers now expect their holiday experience to be enhanced and simplified through innovative mobile products and services. Our future success in this area will be determined by our ability to understand how our customers are using these mobile tools and leverage this insight to drive our decision making and strategy.

We now have a well-established mobile team based in the heart of London, packed with talented and dedicated people who are building and developing mobile technology and experience for our 20 million customers across the world. The core of our focus is on our multi-award-winning mobile apps, which have seen millions of downloads and are used by hundreds of thousands of our customers every month.

Please note the closing date for Applications is : Friday 1st October
 

ABOUT THE ROLE

As a Product Owner in TUI’s Mobile App product team you’ll help to enhance our TUI mobile app to increase customer satisfaction, commercial performance and speed to market.  You’ll:

Manage the product Backlog
Work closely with the Product Manager to develop, refine and prioritise the product backlog for an area of the app.  Translate high-level product roadmap into achievable product backlog items.  Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge in your area.

Design & Develop sales bookflows to deliver increased revenue 

Drive the design, development & delivery of best-in-class app search & book flows for the tour operator, hotels, airline & destination experiences as well as associated ancillaries to enable the app to drive increased revenue.  Ensure buy-in and alignment with markets and App Commercial & Marketing.

Design & Develop In-App service support to drive NPS
Work with stakeholders from markets, hotels, airlines, cruise, destination experiences & service centres to define core service scenarios that’d work well in the app; design, deliver & measure them to ensure they drive usage, customer satisfaction for the specific areas and NPS overall.

Design & Develop Merchandising & Engagement features to maximise usage
Drive the design & development of advanced merchandising and engaging content features to maintain customer interest & usage, and to help people move from upper funnel towards booking.  Ensure these can be maintained & operated effectively by markets and Mobility Hub.

Deliver Enhancements & New Features
As the Product Owner for assigned areas of the app, drive feature delivery through one or more scrum teams and other delivery partners both inside & outside TUI.  Collaborate with UX & UI designers to develop best-in-class user journeys & designs.  Compose User Epics, User Stories & Acceptance Criteria to a high standard, covering not only happy paths.  Work with development teams to establish and document technical details needed for user stories.  Work with QA, test & release teams to ensure all features are of the highest quality and timely. 

Monitor and Drive KPI Performance
Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets.  Highlight under-performance of metrics and develop plans in the roadmap and backlog in conjunction with the Product Manager to address these.

Actively test & optimise to maximise performance 
Ensure existing capabilities are monitored and follow a plan for research and/or testing supporting continuous improvement to drive up ongoing performance.  

Engage Stakeholders Effectively 
Liaise with a variety of key stakeholders in development and business areas, building strong working relations.  Work closely with change owners and ensure all stakeholders are updated on a regular basis.  Produce regular updates on development progress, KPI performance, and comms for governance meetings.

Develop expert business & App section knowledge  
Gain and maintain an expert understanding of the travel industry, TUI’s business and wider dynamics in each source market, our competitors and new entrants considering business models, products, and digital approaches.  Develop a deep understanding of your app section, performance and usage as well as issues or opportunities. .

Develop and apply customer insight 
Understand the end-to-end journey for TUI customers across different products and channels.  Understand TUI’s customer segments and behaviors.  Use this insight to inform and influence plans and development around KPIs and user experience.

ABOUT YOU

• Experience working using agile methodologies in digital product development 
• Proven experience managing digital product life cycles end to end
• Experience writing detailed User Stories, Acceptance Criteria, etc.
• Experience working with and developing consumer-facing digital technologies, such as websites and/or apps, ideally in a travel, retail or equivalent environment
• Strong stakeholder engagement, able to develop trusted working relationships across business boundaries
• Experience of working in a complex, multi-geography, multi-cultural environment
• Exceptional business analysis skills, able to analyse and map complex business and systems processes and develop effective solutions to customer, business and technical challenges
• Exceptional user story writing, able to articulate clearly and precisely what is required, and think through both happy and unhappy paths in detail
• Strong stakeholder engagement, able to develop trusted working relationships across business boundaries
• Strong communications and influencing skills, able to analyse and communicate technical concepts to create practical solutions and influence decisions 
• Strong customer focus, able to champion the needs of our customers travelling with us in every feature

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Private Medical Insurance, single cover with option to add dependants
• Permanent Health Insurance
• Pension scheme and life assurance 

TUI is the leading tourism business and our vision is to make travel experiences special. To fulfil this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.