Responsibilities

This customer-obsessed person will have these areas of responsibility:

Product & Service Insights: Working with the rest of the SCM, Windows and Office engineering teams, use your knowledge from enterprise customers and technical expertise to help develop insights that guide the future direction of our products and services

Engage, Evangelize, & Educate: Use your broad technical knowledge to understand customer business & technical requirements and provide consultative guidance on modernization, product and service enablement and utilizing the capabilities across the Microsoft stack to achieve desired outcomes that enable our customers to architect a modern transformation to Microsoft Managed Desktop.

Ecosystem Enablement: Use your knowledge from enterprise customers and broad technical subject matter expertise to support the enablement of our scalable deployment ecosystem.  Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements.

Qualifications

Here’s some of what we are looking for in a candidate:

• Experience of working closely with product, engineering, and marketing teams throughout the product development lifecycle.
• Experience and passion to enable a great customer experience and/or partners across end user computing transformation.
• Ability to forge strong relationships at multiple levels with customers and partners
• Solid experience in identifying technical gaps and advocating on behalf of the customer to make products even stronger with proven track record driving the prioritization of product improvements based on actual customer evidence
• Proven ability to operate in a cross-group, cross-functional engineering roles to influence product roadmap
• Broad technical awareness & product knowledge across the Microsoft 365 stack (Expertise in the any of the following is advantageous: Intune, System Center Configuration Manager, Identity, Windows, Modern Provisioning (AutoPilot), Microsoft 365 Apps for Enterprise, Microsoft Defender for Endpoint and related technologies)
• Experience working within the software development lifecycle beneficial.
• Ability to both demonstrate flexibility and build out scalable programs as we mainstream the business.
• Ability to work well within fast-paced, ambiguous situations where you need to define the problem, desired outcome, and best path froward to deliver customer success.
• Willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel)
• We potentially have two roles available, one requires a candidate with German language skills. 

#scmjobs

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.