Are you ready to join an impactful team and lead a digital product at the heart of the Lego Group’s customer service and engagement with consumers?

Are you eager to drive engagement and develop long-term relationships with consumers and shoppers?

Core Responsibilities

• Combine your technical understanding, product management knowledge and strategic approach to develop an ambitious and clear product vision and goals for the one of the products in the CSE Product portfolio.

• Understand the overarching business goals and translate these to product strategy, objectives, and key results in close collaboration with collaborators and the product team, so they’re aligned, and invested in the strategic direction

• Communicate the objectives effectively and ensure the product vision align with our digital strategy and requirements by collaborating with relevant team members

• Lead product discovery with the team, researchers, and wider partners to develop, experiment and test new insights that help shape the value proposition

• Share regular tracking of product specific critical metrics with team members

• Plan product development out into the future by e.g., maintaining a backlog 3 to 4 sprints ahead of the team

• Continuously optimize the product in pursuit of achieving the outcomes as defined.

Do you have the work ethic?

Play your part in our team succeeding

The role of the Consumer and Shopper Engagement (CSE) department is to deliver world-class experiences that live up to the expectations of the LEGO Group and turn customers into brand advocates. The team act as guardians of consumer experience and brand reputation and actively play a part in deepening the relationship each consumer has with the LEGO brand (= LEGO love!).

As a Product Manager, you will be part of a large community of like-minded people, passionate about product excellence and continuous learning and development.

Do you have what it takes?

• Significant working experience and track record within a similar digitally focused role and a good technical understanding

• Relevant years of experience within digital product management/digital product ownership, preferably for technical/platform products

• Problem solver - Shown change and resilient approach with a can-do attitude to make new things happen

• Strong communicator with excellent team member management skills

• Skilled at working effectively with cross functional teams in a matrixed organisation

• Proficient in setting and tracking OKRs, proven understanding of the techniques and methods of modern product discovery and product delivery.

• Technically curious, with a good understanding of software development practices and web/mobile technologies

• Demonstrated ability to figure out solutions to hard problems with many constraints

• Strong data querying and interpretation skills, with the ability to influence partners through data findings.

• Ability to quickly gain the confidence of the business and colleagues through good communication and influencing skills and acting as an advocate of the Product Management team both externally and internally

• Deep knowledge and understanding of customer service market and contact centre industry

• Digital development experience

• Experience in leading important priorities across a number of business units and teams

• Knowledge of Salesforce, Calabrio, Chatbots of IVR systems could be advantageous.

Join the global LEGO® team

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic, and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g., race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.