Role Responsibility

As Product Manager you will be responsible for discovering and delivering new or improved products which solve customer problems, provide business value and deliver best-in-class customer and user experiences.

You will primarily be working on the delivery of new Buying and Onboarding solutions within the Buying and Merchandise space to enhance the customer experience both online and instore. The majority of your time will be spent working collaboratively with a cross-functional team (including buyers, merchandisers, business analysts, software engineers, QA engineers, UX/UI designers, and delivery managers) on product discovery and delivery. 

Reporting to the Head of Product Management, the product manager will act as the link between the vision and the implementation of technical products, ensuring viable, feasible, usable, and valuable solutions. You will input into the roadmap for your team and be responsible for managing a backlog of work, ensuring that the most valuable items make it to the development pipeline.

You will build close, collaborative working relationships with business teams, departments and stakeholders. Able to influence through your use of data and logic, you will also have a passion for products, tech innovation and world class customer experience. 

As Product Manager you will:

- Put the customer at the heart of everything you do and prioritize effectively, using data and insights to drive decisions

- Be responsible for writing user stories and acceptance criteria. You will ensure the product backlog is well stocked and effectively prioritized

- Act as the voice of the customer within the development team, able to clearly articulate the desired outcomes of the new or improved product

- Discover the best way to deliver value to customers by running design sprints, collaborating on rapid prototypes and running A/B tests. Every experiment must have clearly defined success criteria

- Gather and interpret KPIs and customer feedback to provide input to features and the roadmap

- Carry out competitor and market analysis to help inform the backlog

-Be well versed in working with Lean and Agile methodologies and able to influence others to adopt new ways of working

- Be a natural collaborator, a champion of simplicity and not afraid to fail fast in order to learn and deliver the best customer solution

- Provide an active role in mitigating impediments impacting successful completion of Release/Sprint Goals

The Ideal Candidate

- Have a deep understanding of the techniques and methods of modern product discovery and product delivery

- Have had experience working within either a retail buying or merchandising function or supporting through projects or programmes;

- Demonstrate the ability to learn multiple functional areas of business e.g., engineering, design, finance, sales, or marketing

- Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative

- Be brilliant at identifying solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative

- Have proven ability to engage with engineers, designers, and business stakeholders in a constructive and collaborative manner

- Be an ambassador for our values and a trusted and respected colleague

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development