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Keep reading to learn more about this opportunity to join the Cox family of businesses.

We are hiring a Manager to join our Digital Product team with a focus on better understanding customer behavior to help the team define platform strategies and roadmaps. We are looking for someone who has an extremely data-driven mindset and is able to mix business knowledge with analytics tools to deeply understand, model and report on business trends. You will work closely with the talented Product, Care, Marketing, Analytics COE, Technology and Operations teams to improve our product impact.

In this role, you will provide continuous and visible leadership for current product performance and insights gleaned from customer and system data sets. The manager is accountable for and serves as an authority on all operational insights and analytics for the Digital product portfolio through the entire lifecycle. This includes platform and feature valuation, metric definition, process optimization, and analytics roadmap definition.  This individual must model passion and drive for change and/or enhancements to satisfy customer needs and optimize customer experience through innovative data analysis and/or improvements to processes and technology. The resource must be able to make recommendations on resources to address/balance customer experience optimization needs, operate with considerable latitude for independent judgment, and negotiates issues with peers and 1st level Mgmt. to synthesize ideas and solutions that impact operational results.

Primary Responsibilities and Essential Functions

Create roadmap to deliver on the vision for optimizing Digital Product’s Insights and Analytics capabilities that support development and lifecycle activities of Digital Product platforms.

Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.

Define projected value of potential platform capabilities to be delivered in support of platform prioritization and establishing baseline targets in collaboration with business partners.

Research and evaluate product performance to prioritize product improvements that optimize customer experience and strengthen financials.

Identify and track key (key performance indicators) KPI’s that measure the value of Digital product platforms.

Leverage market trends and research to collaborate with Product teams on solutions to address insights identified.

Define requirements for Product Insights partner teams to collect and deliver data sets needed to appropriately support Digital Platforms.

Partner with cross-functional teams to establish a consistent, data-driven story on platform performance.

Design and drive longer-term projects, such as implementing new processes or creating new tools to enhance the efficiency of team.

Developing as leader with respect to business insight development, team interactions, and product management.

Collaborate with operations leaders across business units for consistent definition of metrics and the interpretation of underlying data sets.

Coordinate development efforts for establishing and maintaining visualizations used to identify platform business insights.

Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision. 

Create, sustain and optimize operational practices and procedures to drive efficiencies.

Monitors developments within the industry, vendor community and technology trends and considers these in light of product roadmaps.

Is a recognized leader and authority in the organization in customer data subject matter expertise, root-cause analysis, and business case development.

Research customer needs to further the organization's objectives. Directs investigations of areas of considerable importance for which precedents are lacking in areas critical to the overall product program.

Is consulted by associates and others with a high degree of reliance placed on his/her interpretations and advice.

Contributes to recommendations to management regarding resourcing, personnel, and funds required to carry out product insights and analytics programs.

Qualifications:

Minimum 

7 or more years of experience required in related field (e.g. Technology, Marketing, Process Improvement, etc.); 5 or more years of experience required if candidate possesses a related advanced degree

Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.

Demonstrate strong technical and market knowledge.

Extensive experience having built reporting and analytics solutions for Digital platforms.

Proficient in data, incident, and root-cause analysis

Preferred

BS/BA degree in related discipline strongly desired (e.g. Business Administration, Engineering, Computer Science, etc.)

Experience in telecommunications or high-tech environment

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Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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