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Keep reading to learn more about this opportunity to join the Cox family of businesses.

We are hiring a Product Manager to join our Customer Identity and Access Management team to deliver the strategy, business case evaluation, roadmap, feature requirements, delivery, and overall product lifecycle supporting our omni-channel customer identity management program. We are embarking on an exciting journey to build the next generation of our Customer Identity platform, bridging across all channels and all lines of business the customer experience in profile creation, registration, authentication, and account recovery.  We are looking for someone with a passion to envision innovative solutions and frictionless experiences to the customer while giving them the peace of mind that protecting their personal data is a responsibility in which Cox is to be trusted. You will work closely across all parts of the organization, including Security, Fraud, Product, Digital Marketing and Sales, CARE, Technology, Product Analytics and with both Cox Residential and Cox Business partners.

In this role, you will be accountable for and serve as an authority on all aspects of product portfolio's lifecycle including: launch, customer experience, security benefits, financial and operating metrics, enhancement priorities and product roadmaps. The manager will be recognized as a subject matter expert on multiple products and provide influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact the identity management program. This person will operate with considerable latitude for independent judgment and will need the skillset to negotiate and communicate with peers and executive level management.  You will need to model a passion and drive for change and/or enhancements to satisfy customer needs and optimize customer experience through product innovation and/or improvements to internal organization, processes and technology.  You will also need to closely follow trends in the identity management space and be able to process what those trends will mean for the future of identity management at Cox.

Primary Responsibilities and Essential Functions

Identify business problems and customer needs, defining and driving the development of products from concept to minimal viable product to launch and drive full product lifecycle

Understand the key value drivers for the product areas and demonstrate progress against success metrics to ensure our products are delivering as expected

Manage and review allocated budget and actual spend for product development and lifecycle activities.

Guide and support cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.

Develop as a leader with respect to project development, team interactions, business insights and product management.

Work with partners to develop a long term vision and roadmap for customer identity and access management

Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.

Translate vision into clear and defined business requirements to drive functional specifications and technical requirements. 

Drive the development of business cases which define the product value proposition to support product and services roadmap investments in collaboration with business partners.

Research and evaluate product performance to prioritize product improvements that optimize customer experience and strengthen customer security

Facilitate communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision. 

Monitor developments within the industry, vendor community and technology trends and considers these in light of product roadmaps.

Deliver a customer-first approach while understanding the impact to fraud detection and protection of customers’ identities and data

Ensure that key leadership & stakeholders are aligned on proper priorities, opportunities and progress on key initiatives

Collaborate and communicate across the entire organization to ensure proper identity management and security measures are embedded on new projects and initiatives

Qualifications:

Minimum 

7 or more years of experience required in related field (e.g. Product Management, Technology, Marketing, Security, Fraud, Process Improvement, etc.); 5 or more years of experience required if candidate possesses a related advanced degree

 Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.

Demonstrate strong technical and market knowledge.

Preferred

BS/BA degree in related discipline strongly desired (e.g. Business Administration, Engineering, Computer Science, etc.)

Experience in telecommunications or high-tech environment

Experience in working in identity management or cybersecurity

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Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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