At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.

The New Growth & Development organization is focused on identifying and analyzing areas of future growth and plans to achieve sustained and balance growth across the enterprise. The organization works to answer “what’s next” for Cox and our customers. We develop growth hypothesis and test those hypothesis through: 1) skunkworks 2) investing in new businesses 3) traditional R&D 4) identifying strategic partnerships and 5) exploring emerging businesses. Growth opportunities are currently being incubated across a variety of adjacent business and technology sectors including Healthcare, Commercial IOT, Energy, Edge Computing, etc.

The New Growth & Development group is now hiring a Product Manager for Cox Edge Services. Cox Edge Services is a new edge compute and data management service within Cox Communications. The Cox Edge Services team mission is to help businesses accelerate business and digital transformation by leveraging the benefits of edge computing.  

Cox Edge Services is a collection of low latency cloud infrastructure resources using our extensive infrastructure of edge facilities. Our edge data centers are located at the last mile of the network providing superior network speed to support developer and customer workloads across the ecosystem. 

About the Job

Cox Edge Services is looking for an adaptable and driven individual who can organize and drive product development and management and coordinate efforts across departments and stakeholders. As Product Manager, you will help drive the product roadmap, guiding principles, and strategic themes. You will ensure alignment on product direction and priorities with all stakeholders. This role is an on-the-ground contributor who ensures the Cox Edge Services team can continue to move fast, wow customers, and deliver great solutions at scale. The Product Manager reports to the Head of Product & Customer Success for Cox Edge Services.

 Primary Responsibilities and Essential Functions  

Support product conceptualization and define the product roadmap for Cox Edge

Work with a customer centric lens to understand the capabilities Cox Edge offer developers.

Help define the right product strategy and solutions to tackle constraints and introduction of new edge capabilities.

Support product exploration and design, and partner with technology team to build and launch the products you define.

Conduct external assessments of industry and technology trends as well as market and competitive activities impacting the business.

Work with key partners to understand requirements and drive knowledge into action and insights from data.

Be a Product advocate; can describe the Product, its value, how it works, how it is adopted, speak to upcoming changes and tailor the information to the audience

Assist in customer adoption through personal interaction and written documentation

Identify, raise, and remove roadblocks, triage defects, and provide clarity from customers on issues where appropriate

Work directly with customers and team members to capture details of feature requirements, understand use cases, collect samples, and find tests; apply knowledge of Product and business drivers to enhance work

Conduct analysis to determine how features are performing, level of customer satisfaction, and provide innovative suggestions for improvements

Highlight risks, bring up impacts and assist in developing and analyzing possible innovative solutions for complex issues

Conduct Product demos

Work with Product Marketing Manager to develop typical product management deliverables including marketing requirements and product requirements.

Coordinate product and technology troubleshooting to provide the Customer Success Team with effective answers and solutions quickly.

Qualifications:

Minimum

5-7 years of proven Product and Analytics Management experience

Excellent written and oral communication skills, including experience in high-level business discussions and low-level technical discussions

Deep understanding of analytics, user research and business cases to drive decisions and improve products

Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization

Demonstrate strong technical and market knowledge

Experience with Public Cloud, Software as a service, Data Center or Network technology

Preferred

BS/BA degree in related discipline strongly desired (e.g., Business Administration, Engineering, Computer Science, etc.)

Experience managing and building enterprise technology products

Experience managing a product roadmap in an agile development environment

 To Demonstrate the Value, We Place in Our Employees, We Offer 

  At Cox Communications, our employees are our most important resource.   

Generous benefits to include healthcare day one, paid time off and 401(k) matching 

Career development programs and ongoing training, including tuition reimbursement 

Future career growth and promotional opportunities 

Mentoring and training programs 

Commitment to our communities through employee volunteer opportunities 

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.