PRODUCT LEADER – LOYALTY & CRM

PRODUCT LEADER – LOYALTY & CRM

PRODUCT LEADER – LOYALTY & CRM

Job Overview

Location
London, England
Job Type
Full Time Job
Job ID
93845
Date Posted
1 year ago
Recruiter
Alice Lidze
Job Views
328

Job Description

We’re looking for a progressive Product Leader

...to help lead our teams in delivering pinnacle LEGO brand experiences, creating seamless shopper journeys, and develop our loyalty program to make consumers true fans of the LEGO brand.

The LEGO Group are on a transformation journey...

to become one of the leading global digital consumer companies, and we are looking for an experienced Product Leader to help drive forward aspirations for our global membership program across the LEGO ecosystem.

In this role you will be responsible for three cross-functional product teams, with each product manager reporting to you. Working closely with our loyalty and CRM stakeholders, the product teams are responsible for our membership experience across all touchpoints, marketing subscription acquisition, integration with internal systems and core data flows that enable outbound marketing activities.

You will work closely with central strategy teams and key product areas across different divisions to develop opportunities that build direct and lasting relationships with families, elevating their experience across all our touchpoints, and turning them into engaged members.

Key Accountabilities & Responsibilities

• As a key member of the leadership team, support the development of annual portfolio OKRs to help the teams focus on strategic priorities and improve the product portfolio.

• Empower the product team to set quarterly OKRs that align with strategic priorities, providing deeper context, and access to key partners across the LEGO Group where necessary

• Ability to align key partners by building investment in strategies and priorities leading to product execution

• Collaborate with insight, foresight and UX research teams to develop a deeper understanding of market / tech trends, customer needs, identifying further opportunities for product discovery that improve experiences for our customers

• Create a culture of experimentation around the development of new opportunities.

• Analyse and define key leading metrics that define the success of products.

• Coach product managers to confidently lead their teams through the ideation, development, and launch of innovative products and features.

• Recruit, build, manage, and develop the growth of a passionate, diverse and inclusive team.

• Be an active member of the Product and Design community

• Deliver strong and compelling market-leading products that take advantage of LEGO's unique brand, product range and deep customer focus.

Experience

• Demonstrable experience as a Product Leader where you have directly implemented product solutions and have enhanced the end user experience

• Proven track record in building and leading successful product teams, inspiring and empowering them to work towards common goals

• Experience in managing complex projects, remaining agile in a constantly evolving environment

Key Functional Skills

• A strong networker with strong partner management skills.

• A great communicator and ability to clearly articulate the problem and proposed solution

• Strong collaborator with cross-functional teams from tech, design and business in a matrixed environment

• An enthusiastic self-starter who can manage projects autonomously, with the ability to toggle between attending to detail and steering company strategy

• Stakeholder management capability with strong business knowledge and the ability to navigate a complex internal partners' network across the business

• Storytelling and evangelism

• Ability to understand and draw out key themes and trends from analysis of customer and market data

• Technically curious, with a good understanding of software development practices and web/mobile technologies

• Able to make and take ownership for decisions at a fast pace

Job ID: 93845

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