DESCRIPTION

Job summary
Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Amazon Freight Operations Overview

Amazon Freight Operations and Support (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.


Responsibilities include, but are not limited to:

• Accountable for maintaining key systems for the processes, responsible for continuous communication for coordination between teams to meet stakeholder's expectations and concerns
• Deep dive call outs from stakeholders, identifying root causes and corrective actions through to solutions
• Understanding escalation flow to relevant owners and following through on resolutions until delivered
• Attend and organise key calls to manage network change and improvements
• Accountable for continuous review and support Ops implementation of process improvements
• Delivers small to medium scale projects from initiation through to delivery in conjunction with the Ops Excellence and Operations
• Writes effective standard operation procedures based on business requirements.
• Executes vision and goals for the team or department.
• Will regularly identify, discuss and bring forward issues or ideas to more senior team members.
• Handle straightforward problems
• Able to troubleshoot with no procedure
• Escalates roadblocks and risks
• Marks trade-offs: time vs resources.
• Participates in recruiting efforts
• Active in the training and/or development of others
• Operates with autonomy, some oversight and direction is required. Has discretion regarding matters within their area of responsibility.
• Will regularly identify, discuss and bring forward issues or ideas to more senior team members.
• Will serve as escalation point for transportation specialists

BASIC QUALIFICATIONS

Basic qualifications:

• experience in customer facing roles across operations / supply chain / logistics / e-commerce or similar.
• Excellent verbal and written comunication skills.
• Analytical skills to extract and assess data and trends using both quantitative and qualitative analysis techniques (intermediate Excel - VLOOKUP/INDEX/MATCH, text functions, pivot tables, customize graphs )
• Comfortable with a multi-tasking, high-energy environment.
• Creative and analytical problem solver with a passion to provide excellent customer service.
• Flexible to adapt to support a 24-7 operating environment.

PREFERRED QUALIFICATIONS

Preferred:

• Advanced Excel / Basic SQL
• Fluent in European languages (German, French, Spanish)