Job Description:

We are looking for a technologist to join the Enterprise Infrastructure Production support team. In this role, you will provide production support for applications and infrastructure that are part of the Asset Management’s Compliance Risk and Business Operations. Your key partners are the Asset Management Compliance Business, Asset Management Technology and the Trading partners. This is a superb opportunity for anyone looking to use their Cloud, Database and Middle-tier technical expertise and experience to drive production stability, reliability, and resiliency.

The Team

The Enterprise Infrastructure Production support is a global (24 x7) diverse team supporting the Production environments for the Asset Management Compliance business in Hong Kong, London and United States.

We are a customer obsessed production support team who continuously look for opportunities to drive efficiencies. We monitor, assess, and mitigate the business impact of production incidents and deploy code changes in production to enables new feature or functionalities. We analyze and fix application & batch issues by working in partnership with the Asset Management Technology teams.

The Expertise You Have

8+ years IT experience

Proven technical background with high degree of comfort with Linux, Oracle databases, networking concepts, and ITSM-based methodologies

You have a solid grasp of AWS! Certification is a plus.

Experience with Kubernetes (EKS, AKS)

Experience with monitoring tools such as Datadog and Sitescope

Experience with batch scheduling software (e.g. Autosys/Control-M) and ETL processing

Extensive experience with Oracle and PL/SQL

Experience with automated deployment tools & techniques (Concourse, Jenkins, Udeploy)

Familiarity with event driven architecture (e.g. Apache Kafka)

Experience with programing languages such as Python or Java

The Skills You Bring

Passion for technology and solving problems

Strong desire to automate manual processes using your scripting expertise

Curiosity about new technologies and learning

You enjoy mentoring other team members

Passion for improving team operations

Strong communication skills and a collaborative approach to solving problems.

Good interpersonal skills and the ability to communicate effectively in both written and verbal form

You learn quickly, are very analytical and enjoy finding ways to constantly improve

Experience in IT Service Management

The Value You Deliver

Supports a portfolio of critical applications running in a sophisticated, globally distributed environment

Coordinates the planning and successful execution of special events and projects

Participates in an on-call rotation with other members of the team to provide outstanding support to our customers

Assists with the successful rollout of new products by coordinating the activities required for launch and ongoing support

Advocates for production stability and supportability by working directly with engineering teams to find opportunities for improvements

Fidelity Investments is an equal opportunity employer.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.