Overview

The Principal Solution Analyst IT Hardware Asset Management is responsible for ensuring technology solutions address business requirements and achieve the identified business outcomes. This role primarily designs and configures platforms to support business requirements. The job may also document requirements in business requirements documents (BRD), functional specification. The role has a combination of strong business acumen, application domain knowledge and the ability to communicate effectively in both technical and business language. This role will assist subject matter experts with gap analysis / process definition and system enhancements and will provide a high level of service for break-fix incidents and requests. This role is different than a developer in that it does not “code”; the focus is to “build” a technical solution by taking business requirements and configuring the systems to support the business requirements

Specialized Skills and Technologies

• Microsoft Office Suite
• Familiarity with IT Asset Management Technologies, ie Flexera configuration, developing reports and dashboards
• Knowledge of Purchasing, ITSM and CMDB technologies
• Experience in systems development lifecycle models such Agile or other traditional project management principles
• IAITAM Certification, such as CHAMP or CITAM
• Experience with ITSM or ITAM Hardware Solutions or Services within Data Center or End-user devices

Primary Responsibilities

• Act as a lead / subject matter expert (SME) within Solution Analyst team
• Apply system solutions to business requirements through the design and configuration of systems platforms and applications
• Lead the development of business and technical process documentation and training materials
• Lead the definition of project requirements by identifying project milestones, phases, and elements; assist with project budget needs
• Lead the monitoring of project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
• Serve as liaison between Business Divisions/Functions and IT on projects and enhancements
• Mentor and support development of more junior Solution Analyst team members
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Engineering, Finance, Business Analysis, Data Management, Business Intelligence
• 5+ years of work experience in a business or technology role working closely with functions outside of IT understanding business processes and needs
• High level of experience in systems development lifecycle models such as Agile or other traditional project management principles
• Excellent written and oral communication skills
• Strong knowledge of business processes and the ability to design, configure, and deploy solutions to support them
• Experience leading Behavior-Driven-Design (BDD) process
• Experience gathering of requirements to facilitate automation of acceptance tests
• Proven record of building consensus and buy-in with key stakeholders
• Ability to demonstrate Agile delivery values of openness, commitment, respect, courage, and focus

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges 
• Commitment – Personally commit to achieving the goals of the team 
• Respect – Respect your team members to be capable and independent 
• Courage – You have courage to do the right thing and work on tough problems 
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.