Do you love the excitement and learning opportunity in building best in-class Workforce Automation solutions? Do you have the “learner” mindset, are willing to un-learn old skills and learn new ones as needed? Are you excited by the potential of influencing a large user base with cutting edge solutions? Do you want to be part of a global leadership team driving our product development to delight our end users?

Commerce + Ecosystems (C+E org within C+AI) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. C+E employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

The Customer Experience team within C+E enables Project Services and Workforce management automations for Microsoft CE&S and ISD businesses. Our vision is to provide end to end automated solutions with intuitive and enriching experiences.

We are looking for a Principal Engineering Manager at our Noida center who will grow talent, foster team culture, and drive software development & service excellence in our organization. As a member of our growing org, you will play an integral part in making that happen, navigating us into the future and impacting the lives of people all around the world.

Responsibilities

• Brainstorm and identify solutions for Microsoft CE&S and ISD businesses
• Be innovative in identifying solutions to routine problems and manual workflows
• Develop team culture as a diverse, inclusive & collaborative environment
• Drive product development with focus on quality, usability & performance leveraging data for making decisions
• Execute operations with emphasis on timely response, delivery & satisfaction for all internal & external stakeholders
• Partner with peer teams in GCM in leveraging and extending the services and experiences for bigger and broader impact

Qualifications

• Strong technical skills including understanding of object-oriented programming & design, algorithms, database concepts & performance, SQL, No SQL technologies and microservice architecture
• Experience leading complex software projects over multiple releases covering all stages of the product/service lifecycle
• Well versed with Agile development methodology

• Ability to operate and be successful in a highly ambiguous, rapidly evolving environment

• Experience/exposure to Microsoft technology stack and/or Azure services would be a plus
• Experience leading high performing, efficient team at scale from both a technical and managerial perspective
• Excellent verbal and written communication skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.