Job Description:

Fidelity EIPS-Rep App Team is looking for a Site Reliability Engineering Lead interested in transforming support processes using DevOps and Site Reliability Engineering principle and best practices.  This role is a principal lead of the REP APP team leveraging in-depth skills working with various teams, business partners building and supporting internal applications on and off premises.

You will lead a team of support and engineers located locally and abroad while still providing direct, on-keyboard impact. You and your team will build, operate, and continuously improve the application services that our customer facing representatives use daily. 

Responsibilities will include

Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding

Partner with development teams to improve services through rigorous testing and release procedures

Participate in system design consulting, platform management, and capacity planning

Create sustainable systems and services through automation and uplifts

Balance feature development speed and reliability with well-defined service level objectives

Build software and systems to manage infrastructure and customer-facing applications through automation

Partnering closely with development teams to design, build, deploy, support, and monitor new and existing services

Measuring and optimizing service performance and availability

Capacity planning and management

Exploring and evaluating new technologies and solutions to push our capabilities forward

The Expertise and Skills You Bring

Track record of building and managing high-performance SRE teams

Experience with distributed systems in a production operations environment

Advanced experience with programming languages (GoLang, Python, Java, C++)

Experience with Powershell and Python scripting

Experience building and managing mission critical systems on top of modern cloud services

Deep systems and infrastructure knowledge 

Track record of improving service reliability and efficiency

Experience with SRE metrics, goals, practices, principles and culture

Strong communication skills and ability to work effectively across multiple business and technical teams

Demonstrated ability to deliver results on time with high quality

Experience managing technology environments stability and availability

Knowledge of ITIL practices (ITIL certification a plus)

Experience with Agile software development methodologies, tools (JIRA), delivery projects, and implementation

Experience with workflow design, data analysis, and requirements identification/specification

Experience with cloud-based technologies including SaaS solutions in the cloud and AWS/Azure

Experience with CI/CD pipelines and associated technologies

Strong communication (written and verbal) and interpersonal skills

Positive relationship management and facilitation skills

Production support experience with financial systems a plus

The Team

The primary responsibility of the team is to lead initiatives which enhance the operational stability and availability of the applications that customer facing associates use to do their job. The team’s goal is to deliver agreed levels of service to users and customers and to provide the best associate experience possible.

You will have the opportunity every single day to play a role in execution of critical initiatives, projects and support before the team. The individual will also have the opportunity to collaborate with world-class engineers from around the globe and to interact with senior management for communication and consultation purposes.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.