Job Description:

The Role

Be part of the team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. You will be working with an agile team of engineers and will be expected to coach and mentor junior team members. You would be leading the few sub initiatives global.

The Expertise and Skills You Bring

10+ years of development experience with architecting, crafting, developing and maintaining multi-tier internet facing web applications

A Bachelor’s or Master’s degree in Computer Science

Strong leadership and organizational skills

Excellent communication and presentation skills with strong problem solving and analytical skills

Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation

Software development skills, including TDD (test driven development), CPU and memory profiling and GC tuning as well as experience with scripting languages: Perl, UNIX shell, or others

Understand and follow approved project methodology for delivery of project efforts. This includes appropriate levels of communication, documentation, and development process adherence.

Capability to expand their current development expertise in the following technologies Java, Javascript/Node JS, Python, understanding & experience with frameworks like spring and angular, solid understanding of REST principles and experience in design and development of RESTful services

Application development on Public Cloud – e.g. AWS(Serverless (Lambda), ECS/EKS, Step Functions, Lambda, S3, Glue etc.,).

Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.

Contribute to the definition, champion, and manage application architecture standards, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities. Apply appropriate approaches to assessing tradeoffs among architectural quality goals

Demonstrates the ability for developing, maintaining, application architecture pattern and cloud deployment patterns. Promote Micro service architecture to enable re-use, design for scale, stability, and operational efficiency of data/analytical solutions

Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP

Familiar with security protocols and standard methodologies, including OAuth

Experience with containerization, Docker, and orchestration.

Experience with DevOps, CI/CD pipelines and using uDeploy and/or Ansible

Proficiency managing, configuring, and tuning Linux operating systems

The Team

The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24×7 basis. This role requires level 3 support of the platform. The team currently focuses on building out the routing capabilities of the Genesys platform based on Fidelity business unit engagement. The team is undergoing a transformation to support the development and customization of the platform for ongoing business needs. This team will take on the ability to identify business needs for a call center onboarding request, determine the capabilities required and assemble/build the platform needed. A diverse skillset is required for this role. If you are interested in being part a team that requires a diverse skillset and is interested in learning about a wide range of technologies from front end through the backend spectrum – this team is for you! Your days will be exciting, challenging and diverse!

Role is based in MMK, Westlake (flexible so long as the candidate can work the time zone for the team)

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.