Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.

Join us as a Principal ServiceNow Developer on our Global Services Delivery IT team in US-Remote to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Principal Software Engineer, you will deliver products and improvements for a changing world. You will work in an agile structure as a part of a global product team providing feature development and production support for a large and complex instance of ServiceNow.  The incumbent will be expected to participate in all scrum and deployment activities, work from assigned stories, defects or incidents and provide input into design and configuration.  Work will include extended hours while supporting deployments and other production related activities such as service restoration or incident triage when needed. 
You will:
• Be a member of a fast paced global product team working on new and enhanced ServiceNow capabilities
• Lead changes in design, architecture, methodology for new program capabilities, automations and integrations
• Assist in crafting the strategic technical and architectural direction to the programming function
• Work in a Product Model that includes end-to-end ownership of the product's design, operation, maintenance and growth

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
• 12+ years of IT Software Development/ServiceNow development experience

• Hands on in Glide and Jelly Scripting, .NET, Java Script, HTML, XML, AJAX, AngularJS, JSON

• Thorough understanding of ITIL/ITSM processes and their relationships

• Experience with ServiceNow platform upgrades, domain separation, Portals, Scoped Applications and use and management of update sets

• SNOW Certified Administrator

Desirable Requirements

• SNOW Certified Implementation Specialist

• ITIL v3 or v4 Foundation Certification

Here's our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.