Overview of Group/Department Role within MS:

Do you want to lead a team within Industry Solutions organization, chartered to improve Industry Solutions’ agility, reliability, security, & productivity through a holistic Leading Edge Delivery (LED) and DevOps enablement ecosystem for teams to consistently plan, build, and deliver customer engagements and internal projects, resulting in better customer and employee experiences?

Industry Solutions brings together Industry teams, solutions, Strategic Partnerships team, Commercial Software Engineering, Customer Transformation & Innovation, Leading Edge Delivery Teams, Complex Delivery and Enterprise Operations into a global team working together to accelerate Microsoft’s pivot to industry, enabling every company to be a digital business.

The Delivery Excellence Services (DES) group in the Complex Delivery organization within Industry Solutions carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Industry Solutions Leadership for enabling Delivery Quality & Maturity.

This position is for an Engineering Manager in the DevOps function within DES, pivotal for executing on the Delivery Excellence strategy and chartered to improve Industry Solutions’ agility, reliability, security, & productivity through a holistic Leading Edge Delivery and DevOps enablement ecosystem for teams to consistently plan, build, and deliver customer engagements and internal projects, while reducing the level of Enterprise Risk across the company, ensuring continuous security compliance in internal subscriptions used across Microsoft Customer and Partner Solutions (MCAPS). The centralized DevOps function provides a comprehensive range of Leading Edge Delivery, DevOps and SRE capabilities, tools and services that are used across domains and regions of Industry Solutions Delivery, covering 2,000+ projects, and 35,000+ active users, as well is responsible to provision, manage and secure Azure subscriptions (18,000+) across MCAPS catering to a wide range of subscription needs.

This role requires a collaborative leader with strong people, program and product management experience and deep understanding and experience on DevOps and SRE practices, understanding of the consulting services delivery, and the ability to successfully influence in a highly matrixed environment.

Responsibilities

The Impact You’ll Be Making

The Engineering Manager in DES, a people manager role, leads a high-performance team of seasoned Engineers and Program Managers well versed in Leading Edge Delivery, DevOps culture, processes, and tools, supporting a wide range of tools, services across DevOps toolchain and infrastructure.

The Engineering Manager is accountable for conceptualizing, building, landing, and supporting a holistic Leading Edge Delivery, DevOps enablement ecosystem for teams to consistently plan, build and deliver customer engagements and internal projects, leading to improved organization agility, reliability, security & productivity

This role is at the forefront to help realize and achieve the Industry Solutions core business priority to build a world class delivery capability that delights customers and engages the strengths of our partner ecosystem to deliver on complex cross industry and heterogeneous technology solutions through best-in-class Leading Edge Delivery culture, capability, practices, and tools

This role will have exposure across a large organization portfolio, with an opportunity to impact multiple business domains and a multitude of customer engagements annually through a wide range of DevOps services, as well opportunity to influence Technical and Delivery leaders and roles on a regular basis.

The Engineering Manager

• Attracts, develops, and retains talent.
• Recognizes team members’ strengths, aligned to capability needs, resulting in strong results and impact.
• Facilitates an environment of inclusion that respects, encourages, and benefits from diverse perspectives and talent.
• Creates a culture of active and effective stakeholder engagement, alignment, and management.
• Builds, lands, and sustains product/tools, projects on time, delivering Features & Capabilities required by business with expected quality
• Drives engineering and operational excellence for the function
• Meets the necessary service SLA adherence, service availability and user satisfaction goals for the function
• Defines and drives functional, product/tool strategy and roadmap in alignment to the business and organizational objectives and goals
• Is competent in core change-management methods and techniques.
• Evaluates industry trends, performs research, and provides guidance on best practices.
• Actively participates in Engineering, Technical communities
• Prioritizes and drives customer value, is customer obsessed and constantly looks for opportunities to improve and influence best practices around LED, DevOps, including actionable insights and recommendations to domains on their LED, DevOps journey
• Works closely with different stakeholder groups including CTOs, Technical Roles, Delivery Management, Business Domain/Practice leaders, Sales/Pursuit roles, Tools and HQ teams
• Develops ongoing relationships with internal and external customers, Industry, and partners, building trust and respect for the company
• Focuses on driving for results and persevere despite difficulties or setbacks

Qualifications

Who We Are Looking For?

We are looking for a collaborative leader with strong technical, program management, engineering, and service-oriented experience, understanding of Consulting, Professional Services delivery and DevOps disciplines, and the ability to successfully influence in a highly matrixed environment.

• Experience in effective global communication skills, impact, and influence across a diverse set of stakeholders
• Ability to develop strategic ongoing customer relationships, building trust and respect for the company.
• Ability to drive, impact and influence stakeholders across varying roles ranging from Business Domain/Practice leaders, CTOs, Technical, Delivery Management and Sales/Pursuit roles
• Prior experience in managing Software Engineering and ITSM (Service and Incident Management) teams, complex programs/projects spanning multiple stakeholder groups (employees, customers, and partners) across Local / Regional / Global Areas
• Experience in delivering and driving outcomes through outsource managed partners
• Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
• Adept at creating clarity, generating energy, team building and mentoring skills
• Demonstrated capability in developing and retaining professional talent
• Demonstrated ability to lead delivery teams in a highly matrixed organization

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.