Are you a seasoned technology leader, who is passionate about cloud and the benefits it can bring to our customers? Do you have deep cloud architecture skills and engineering experience across the whole lifecycle to represent Microsoft with customer CXOs and architects? Are you ready to ensure Microsoft’s cloud offerings are reliably architected, resiliently serviced, and efficiently running, to drive enduring customer success and loyalty?

Azure is one the fastest-growing businesses in Microsoft’s history. Customers and analysts recognize our tremendous momentum which continues month over month. As the foundation of Microsoft’s commercial Cloud Services, Azure is the infrastructure upon which Microsoft builds its mission critical hyperscale cloud services, and it is the set of services we provide for customers building cloud services to address business requirements.

Within Azure’s engineering team, there are specialized units for each of the commercial industries and countries where we have data canters today or are building them in the future. The Microsoft Cloud for Industry and Global Expansion (MCIGET) in India is focused on expanding Azure’s footprint and unlocking new markets.

Our focus is on “going deep” with customers to understand their toughest problems and look for how Azure can solve them; and then scaling this to work for every customer on the planet. By connecting our technical experience, along with our customers’ vision and challenges directly to the engineering product teams, and as a result help to ensure Azure is the most compelling solution on the market. We work across the broad range of Azure technologies understanding customer scenarios, cloud patterns and adoption blockers.

As we drive to be the leading cloud platform in the world, MCIGET is hiring a Principal Program Manager (Customer Program Manager) to help support our most complex and challenging customer transformations and engineering programs in India. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization, and to shape the adoption of cloud within India. We encourage you to apply to learn more!

Responsibilities

This role will take the lead in enabling, nurturing and accelerating the adoption of Microsoft Azure with our most strategic enterprise customers, in order to deliver transformational outcomes. The individual will be responsible for ensuring customers not only design and deploy the most reliable and secure environments in Azure, but also remain healthy and resilient. Working across the broad range of Azure technologies, you’ll compose designs for mission-critical customer scenarios, champion continuous service management and health.

What will it take?

We are looking for seasoned Technology Leaders with a demonstrable track record of architecting and managing the delivery of Mission Critical and transformational systems so that they are delivered to production usage ‘right first time’.

Success in this role combines taking accountability for customer success, listening to and understanding customer use cases and scenarios, translating these into viable cloud architectures and communicating this at an executive level. Close collaboration with specialist engineers in the Microsoft field and delivery teams, peer teams within Microsoft Engineering and diverse customer teams is critical. The role will engage directly with senior level tier-one customers, government officials and partners to architect and execute large and complex digital transformation and infrastructure projects, that may span multiple years.

This position is located in Mumbai or Bangalore and some travel will be required (25-50%)

The successful candidate will have experience in cloud-scale software architecture, development or delivery, and be able to take a collaborative approach to solving problems. They will fit comfortably into an ambitious and challenging environment and have strong verbal and written communication skills. They will be objective, self-disciplined and possess excellent business and technical judgement, and be able to operate autonomously. A critical part of the role is the ability to conceptualize complex ideas quickly and convey those thoughts to others in a clear, effective and motivating manner.

To contribute as a key member of the team, the successful candidate must be eager to take on and lead initiatives, be an open communicator, have a commitment to excellence and possess a strong sense of personal commitment in accomplishing both customer and Microsoft goals.

Ability to meet Microsoft security screening requirements are required for this role. These requirements include, but are not limited to the following:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Qualifications

Knowledge, experience and skills:

• 10+ years in an engineering role, as a technical product/program manager, which includes:
• Handson experience in cloud-scale solution architecture, project Management, software delivery
• Bachelors or higher education degree
• Demonstrated experience in onboarding, implementing large, complex programs and solutions that deliver high quality outcomes
• Excellent interpersonal, group dynamic, Presentation, and communication skills
• Up to date Azure platform knowledge, covering infrastructure, applications and/or data

Preferred:

• Demonstrated customer focus and end-to-end thinking across teams and experiences
• 15+ years in an engineering role, as a technical product/program manager

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.