Responsibilities

This customer-obsessed individual, along with their team will engage directly with customers across these areas of responsibility: 

Product & Service Insights: Working with the rest of the Windows 365 engineering team, use your knowledge from enterprise customers and technical expertise to help guide the future direction of our product. Directly influencing product roadmap to build better products. 

Ecosystem Enablement: Use your knowledge from enterprise customers and broad technical subject matter expertise to train and enable our scalable deployment ecosystem. Driving investments within the ecosystem to build better products for our scale motion. Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements. 

Engage, Evangelize, & Educate: Possess broad technical knowledge to engage across multiple audiences to understand customer business & technical requirements and provide consultative guidance on product capabilities to achieve desired outcomes. Enabling the customer to architect a modern solution and support deployment to transition out of a legacy environment. 
Manage, Coach, Care: As a CxE manager you will be responsible for building a team of high performing Product Managers who engage directly with customers and product teams to shape the future of Microsoft products. Your role will be to guide, coach and support the team to maximize their impact and support their career growth.  

Qualifications

Here’s some of what we are looking for in a candidate: 

• Passion to support direct reports growth and career with 2+ years of experience leading a team  
• Ability to forge strong relationships with customers (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services; direct experience working with customers is highly desired
• Work closely with product, engineering, and marketing teams throughout the product development lifecycle to deliver best-in-class experiences.
• Solid experience in identifying technical gaps and advocating on behalf of the customer to make our products even stronger with proven track record driving the prioritization of product improvements based on actual customer evidence
• Demonstrated broad technical awareness & product knowledge across the M365 stack (Expertise in the any of the following is advantageous: Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, Identity, Windows, Office 365 Pro Plus/Microsoft 365 Apps for Enterprise, AutoPilot, Azure Virtual Desktop and related technologies) 
  
• Demonstrated knowledge of the software development lifecycle 
  
• Ability to both demonstrate flexibility and build out scalable programs as we mainstream the business 
  
• A willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel) 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.