Are you looking for a product group/engineering role where you will impact the product roadmap and work directly with customers & partners to drive usage and return on investment of commercial Microsoft 365 (Windows/Endpoint Manager/Defender for Endpoint)? Do you have a strong passion for developing a high performing team that thrives on customer and partner advocacy to drive the right product strategy decisions?

If so, then we are looking for you!

The Microsoft Managed Desktop (MMD) Customer Acceleration Team engages with our global field team & system implementor partners to sell-it right, close deals, onboard customers to our services, deliver top-notch customer and partner experience, and most importantly drive a data-driven customer/engineering feedback loop. We are looking for customer-obsessed individuals with the ability to lead a team to influence product priorities and broad technical knowledge to work directly in this space across these different audiences. Come join a team focused on learning from deep technical engagement with customers to improve the MMD service and accelerate workplace transformation with our customers and partners alike. Our business is complex and requires a high degree of operational and execution excellence. #scmjobs

Responsibilities

This customer-obsessed individual will lead a team across these areas of responsibility:

· Product & Service Insights: Working with the rest of the SCM, Windows, MMD and Office engineering teams, use your knowledge from enterprise customers and technical expertise to help guide the future direction of our products and services. Directly influencing product roadmap to build better products.

· Ecosystem Enablement: Use your knowledge from enterprise customers and broad technical subject matter expertise to train and enable our scalable deployment ecosystem. Driving investments within the ecosystem to build better products for our scale motion. Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements.

· Engage, Evangelize, & Educate: Possess broad technical knowledge to engage across multiple audiences to understand customer business & technical requirements and provide consultative guidance on product capabilities across the M365 stack to achieve desired outcomes. Enabling the customer to architect a modern solution and support deployment to transition out of a legacy environment.

· Manage, Coach, Care: As a CxE manager you will be responsible for building a team of high performing Programme Managers who engage directly with customers and product teams to shape the future of Microsoft products. Your role will be to guide, coach and support the team to maximize their impact and support their career growth.

Qualifications

Here’s some of what we are looking for in a candidate:

• Passion to support direct reports growth and career with experience leading a team
• Diverse and inclusive strong cross-team collaboration, i.e. active listening and initiating diverse perspectives, focusing on shared success
• Ability to forge strong relationships with customers and partners (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services; direct experience working with customers and/or partners highly desired
• Work closely with product, engineering, and marketing teams throughout the product development lifecycle to deliver best-in-class experiences.
• Passion for enabling great customer & partner experiences with outstanding customer satisfaction track record
• Solid experience in identifying technical gaps and advocating on behalf of the customer to make our products even stronger with proven track record driving the prioritization of product improvements based on actual customer evidence
• Demonstrated broad technical awareness & product knowledge across the M365 stack (Expertise in the any of the following is advantageous: Intune, System Center Configuration Manager, Identity, Windows, Office 365 Pro Plus, AutoPilot and related technologies)
• Demonstrated experience with ITIL practices and able to work closely with customers to establish a solid interlock with MSFT while identifying gaps to close.
• Demonstrated knowledge of the software development lifecycle
• Proven ability to operate in a cross-group, cross-functional engineering roles to identify product requirements to directly influence building better products and experiences our enterprise customers love
• Ability to both demonstrate flexibility and build out scalable programs as we mainstream the business
• An ability to work well within fast-paced, ambiguous situations where you need to define the problem, desired outcome, and best path froward to deliver customer success
• Great communication skills; adapting your style and level of information based on the audience
• Location near a major airport and a willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel)