Principal Network Engineer

Job Overview

Location
Gloucester, England
Job Type
Full Time Job
Job ID
109469
Date Posted
1 year ago
Recruiter
William Dragusin
Job Views
135

Job Description

Role purpose

 

To take technical ownership of the Vodafone service to the customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on a large strategic account that is critical to both Vodafone and UK PLC. 

 

Responsibilities

 

  • Ability to act as on site technical expert/SME for Vodfone LAN/WAN/Wifi technologies and point of contact for customer.
  • Be a part of a 2nd/3rd Line Technical Support & Delivery team focused on the complex technical delivery activities supporting specific areas of Customer Services.
  • Complex delivery in line with customer SLAs 
  • Active participation in the customers governance cycles
  • Accurate resource planning and forecasting
  • Complex incident management (Technology and Solution based).
  • Root Cause analysis for major incidents and escalated faults. 
  • Operational Monitoring & Management of Voice/Data network and associated systems.
  • Provides 2nd line support to resolve user faults and carry out changes on the networks. Provide technical and fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues.

Who are we looking for?

 

  • Knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLAN’s, Cisco Call Manager.
  • Knowledge of security best practices.
  • Extensive experience in an operational environment, preferably in a ‘complex technology delivery’ role.
  • Broad Technology / Solution experience:
  • Comprehensive knowledge within their primary technology field. 
  • Strong knowledge of multi-technology Solutions.
  • A broad understanding of the other technologies these solutions are dependent on.
  • Good interpersonal skills – sensitive to customer’s needs, and able to present complex information both internally and to the target customer.

Job ID: 109469

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