At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Principal Engineer on our Technical Support team in Utah to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Principal Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:
• Effectively resolve complex technical problems with diagnostic tools, analytical tests and other techniques
• Use judgment, creativity and sound technical knowledge to obtain and recommend solutions to internal and external customers via a variety of mediums, onsite as needed
• Identify, document and report design, reliability and maintenance issues
• Validate technical information and release early warnings to highlight potential obstacles
• Guide junior support engineers on complex cases and elevated engagements

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
• 8 to 12 years of related experience in a professional role
• Dedication to quality customer service and active listening skills
• Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
• Outstanding analytical skills to resolve customer issues efficiently in a timely manner

Desirable Requirements
• Bachelor’s degree or higher
• Dell Technology Proven Professional Certification

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.