Job Description:

We are looking for a content strategist to join our Personalized Planning & Advice team! At Fidelity, we are hyper-focused on providing the support our customers need to make the right financial decisions. To help workplace employees on the Fidelity platform meet their retirement goals, we offer a managed account service called Personalized Planning & Advice (PP&A). This is currently the 3rd largest workplace managed account offering in the industry. It’s an exciting time to join this fast-growing team!

You’ll be dedicated to writing, editing, and optimizing content for PP&A.  You’ll work alongside other creatives to design online experiences that help make sense of all the options and make sure our customers know they don’t have to go it alone saving for retirement. Working with the marketing team and the product lead, you’ll help clarify the product vision and drive consistency across our online experiences and our marketing materials. The content you write will be easy-to-understand, engaging, and thoroughly relatable—even when the topic gets complicated.

In this role you will:

• Work with the team to create, edit, and optimize existing content to improve engagement and drive product awareness
• Transform things that are messy and complex and make them clear and actionable

• Use research and data to understand customer problems and identify appropriate solutions
• Serve as the voice of the customer, advocating for content-led experiences
• Drive the content strategy, content creation, and standards that are essential in helping customers complete transaction flows and make decisions 
• Collaborate with the content and marketing team to review engagement data and make strategic decisions from that data
• Identify opportunities across the product where we can drive more consistency
• Work with the marketing and design teams to communicate the value proposition to help customers decide if a managed account is right for them

• Work with legal and executives to ensure content is compliant, but easy to understand
• Be able to present ideas and pitches to leadership
• Drive continuous process improvements

The skills and expertise you bring:

• Bachelor’s degree preferred

• Knowledge of finances and advisory services a plus 
• 5 or more years in content strategy 
• Experience working with cross-functional, agile teams is preferred
• Knowledge of accessibility best practices and how to create digital content for all audiences
• Empathy and understanding 

• Ability to build credibility and trust with peers and executives and enjoy working in a complex organization with multiple decision-makers
• A collaborative spirit to work with designers, researchers, developers, and other partners to write and test customer-focused content that is engaging while maintaining Fidelity’s voice and tone

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.