What you’ll be doing:

• Be a thought leader for the IT Service Management area, ensuring we understand market trends – Ensuring Capita supports clients with their own IT roadmap
• Using a consultative approach drive innovation, helping customers transform to new technology, processes and service delivery solutions
• Support’ the growth target for Technology Solutions, ensuring we are doing the right thing for our clients and working in partnership with our delivery teams
• Lead by example, ‘set the tone’ and define the future direction for the function and its services, drive quality in every customer response.
• Be a ‘go to person’ for IT Service Management advice and guidance on Capita’s services
• Build strong and collaborative relationships across CTS and broader Capita, to ensure the function is aligned and integrated with the wider business and its processes

What we’re looking for:

• Take responsibility for the performance and quality of your output to support growth; ensuring timescales are met, pricing and service designs are completed in line with business strategy and targets
• Working directly on customer opportunities, attending customer meetings and developing responses to their needs
• Provide subject matter expertise to bids, and assuring quality of input and overall proposals for bids
• Champion service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and aligned with ISO2000
• Document IT Service Management solutions by translating customer requirements and/or contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
• Supporting the negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
• Produce and Manage Service Descriptions on behalf of teams across IT Services & participate in cost modelling and new business governance
• Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements, service architecture and service operation, for Pre-Sales Opportunities/Bids

About Capita Technology Solutions

Capita Technology Solutions (CTS) is one of the key growth pillars for Capita, providing IT & Connectivity services across Capita companies and to Capita customers.  Service Architecture has a key role in building the future CTS, supporting our sales teams in leading the development of compelling, innovative, cost competitive and repeatable proposals that leverage Capita’s capability, providing input and support to broader opportunities.

Service Architects provide IT Service Management, IT Service Design and IT Service Architecture pre-sales consultancy services to support customer engagement through our Sales and Internal Account Teams.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.