About the job

Summary

Ofwat (the Water Services Regulation Authority) is the economic regulator of the water and wastewater sector in England and Wales. Our role is to help it build trust and confidence with customers, the environment and wider society. Ofwat has an ambitious new strategy and as a regulator we are setting ourselves up to achieve and equal the ambition of this new strategy. It matters to us that things on the ground really change so that our impact on customers, the environment and the future of water is tangible and meaningful.

Our work is high-profile and fast-moving, within a dynamic and agile environment. The work that you’ll be involved in every day will be about helping us to deliver our strategy, helping us to be the regulator we want to be and helping the sector to deliver outcomes that matter to customers and society. Our strategy sets out the role Ofwat will play. We will adapt, be confident, act with purpose and integrity and continuously improve so that we make the greatest contribution possible to improving life through water.

This is an exciting opportunity for an experienced Microsoft developer and administrator who can build and extend solutions for our internal customers to solve their business problems and technical challenges using combinations of Microsoft PowerApps, Power BI, Teams, SharePoint, Dynamics, custom development and data integrations on the platform.

We are looking to exploit and leverage the suite of apps now available in M365 to support our current apps on SharePoint Online and how we can transform them to transform our processes across Ofwat. This role will form part of an expanding team that will be providing support and services around cloud enablement of the Microsoft platform and our Data Strategy.

Job description

• Principal IT contact for business users to support various SharePoint, Power Apps and Dynamics projects and solutions.

• Provide second line support for our existing SharePoint applications and Intranet as well as providing input to support of existing Dynamics 365 solutions and Power Apps solutions.

• Identify areas and processes where Microsoft 365, Office 365, Power Automate, Power Apps and SharePoint can be better leveraged and facilitate process improvement.

• Technical leadership of M365 roadmap for our application landscape and propose recommendations and plans for upgrades and developments of our existing applications.

• Independent management of project and support responsibilities.

• Responsible for developing PowerApps model and canvas driven apps

• Utilise problem-solving skills to understand client pain points and troubleshoot as challenges arise.

• Work with and provide technical oversight of external third-party organisations that are supporting our solutions.

• Training and handover of solutions to product owners and super users.

• Maintain a comprehensive and up to date technical understanding of the SharePoint and Power Apps and their place in the Microsoft solution space.

Responsibilities

• Provide support and management of our SharePoint sites including add-ins.

• Using SharePoint Designer to administer SharePoint sites, workflows and develop/maintain custom code solutions.

• Maintain and enhance the corporate intranet on SharePoint Online

• Maintain and develop SharePoint solutions using Power Platform.

• Develop business applications with PowerApps and Power Automate on Azure.

• Work directly with our internal customers to design end-to-end solutions that improves collaboration, productivity and knowledge sharing.

• Provide architecture, configuration, administration and functional support to expand capabilities in the areas of M365, O365 and Azure development environments.

• Effectively communicate complex technical concepts to non-technical business and executive leaders

• Identify new areas and business processes where M365, O365 and PowerApps (inc. SharePoint) can be leveraged and facilitate continual process improvement.

• Create and improve documentation as part of project work, including design, asset inventory, diagrams and presentations, ensuring smooth support and operation by the organisation.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Benefits

We also offer a range of additional benefits. These include:

• access to our package of benefits via our ‘Edenred’ scheme. This is a voluntary benefits scheme where staff have access to exclusive discounts on a range of goods and services such as retail outlets, theatre tickets, holidays, insurance and gym membership;

• cycle-to-work scheme;

• season ticket loan for travel between home and office;

• flexible working arrangements;

• fees paid for membership of relevant professional bodies;

• regular professional development;

• health and wellbeing initiatives; and

• free eye tests and contribution towards lenses/spectacles for VDU users, if appropriate

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Applicants should apply through the Civil Service Jobs website. You will be asked to create an account and complete an application form. If you are unable to make an electronic application, you may submit your application on paper. Please contact us to find out how at recruitment@ofwat.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.