Technology is rapidly changing, with customers wanting to interact more quickly and securely with their service providers. For HSBC Technology, the ability to deliver innovative technology, rapidly, continuously and safely, is at the heart of delivering the simpler, faster, better banking experience that our customers and colleagues expect.

IT Infrastructure Delivery (ITID) encompasses approximately 6,000 colleagues spread across 45+ locations. The annual budget is over $1.5 billion and our infrastructure and services support over 250,000 colleagues and 50+ million customers.  ITID is part of the Technology organisation whose ambition is to be the world’s leading financial services technology team and are on a journey to transform accordingly. 

With this level of transformation, we also need to be cognizant of the impact of all these changes on Digital Business Services and HSBC, ensuring that the right level of governance, controls and reporting is in place and managed appropriately.

The primary goal of Portfolio Support Analyst is to support the Global Head of ITID PPM in ensuring the effective delivery of ITID ‘Change the Bank’ (CtB) Portfolios. 

The Portfolio Support Analyst  does not own any governed programmes or projects, but will be responsible for driving the quality of project data, improving delivery of ITID CtB initatives through the project delivery cycle,  tracking delivery and driving improvements to achieve best practice across all aspects of the ITID project life cycle.

What you will be doing;

• Support the delivery of complex and global change portfolio for ITID governed programmes and projects by working with stakeholders to drive the delivery of accurate and timely plan / forecast project data for ITID infrastructure and resources
• Support ITID CtB portfolio operational and system administration requirements (e,g Clairty and GPDM data management and reporting), acting as the ‘single point of contact’ for Portfolio / Programme MI and analysis across ITID CtB
• Ensure the ITID Portfolio Leads and Programme Managers are following defined Clarity and BTF processes, using standard tooling and project management best practice
• Develop and drive ways to effectively engage key stakeholders on a major change initiative to ensure all plan / forecast data is captured, documented and maintained in corporate tools e.g Clarity, GPDM etc
• Ensure Portfolio major Risks, Issues and Dependecies data is captured, documented and maintained.
• Prepare portfolio update reports, quality procedures, audits, status reports where required
• Seek to influence within and outside of the team and successfully encourage teams to work together

Qualifications

What you will bring to the role; 

To be successful in this role you should have;

• Ability to work to challenging timescales and deliver at pace and able to manage expectations of key stakeholders
• Excellent communication skills and the ability to articulate complex project planning challenges to help drive portfolio / programmes teams towards solutions
• A good understanding of Portfolio / Project Management frameworks, methodologies (Waterfall and Agile) and associated best practice techniques
• Excellent stakeholder management capabilities and communication skills
• Pro-active problem solving skills
• Business analysis experience
• Experience of continuous improvement
• An understanding of CA Clarity & Open Workbench
• Good grasp of SharePoint site design and administration
• Good grasp of JIRA and Confluence site design and administration

This role is based in London but some travel may be required.

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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