The purpose of the head of programme or project office is to establish and run the temporary programme or project office.

Job title:

PMO Lead

Job Description:

This role sits within the Capita Technology Solutions division working for Electranet within the secure services tower.  The Business Unit is responsible for provision of telecommunication services to several secure government accounts.  This role will drive consistent and excellent service across this tower into the end customer in line with the relevant service levels and ensure excellent quality and help manage input, output, time and cost at project and internal management level.

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required

Reporting to the Head of Delivery, the role holder will be responsible for the PMO element of planning, execution, and delivery of a telecommunication project. The role holder will have the ability to understand and interpret business needs and requirements, make difficult decisions and understand any potential risks and repercussions of implementing changes. They will also manage and lead other members of the team. This management element is also to promote team development and supply your team with career enhancement advice.

Primary activities for the PMO Lead will entail.

• Promoting the wider good in all actions, acting in a morally, legally, and socially appropriate manner in dealings with stakeholders and members of project and/or programme and/or portfolio teams and organisation
• Day to day assistance to the management of the business tower, ensuring that project reporting is brought to a successful completion and meets the required time, budget, and quality constraints.
• People management for the project support office team to include project support officers and CAD operators.
• Managing stakeholders, both internal and external. taking account of their levels of influence and particular interests
• Assisting in establishing and maintaining governance arrangements for the delivery of projects and/or programmes and/or portfolios, defining clear roles, responsibilities and accountabilities that align with organisational practice
• Assisting in identifying and/or developing frameworks and methodologies that ensure management of projects will be comprehensive and consistent across different initiatives
• Establishing and managing reviews at appropriate points during and after projects and/or programmes in portfolios, which will inform their governance by providing evaluations of progress, methodologies, and continuing relevance
• Identifying, addressing, and resolving differences between individuals and/or interest groups
• Organise and chair weekly review meetings with Electranet project management and support team.

Additional Tasks

In order the perform the role effectively, the PMO Lead must liaise with a range of internal/external areas – these will primarily be.

Project Management Office

Internal governance to include finance and commercial

External Clients

Sub-contract resource

Suppliers

Background / Qualifications

Has achieved Prince 2 Foundation and/or a similar qualification and be valid.

Has proven PMO management and leadership skills, excellent skillset in Microsoft office with emphasize on Excel, and understanding of telecommunication networks and infrastructure. Knows own organisation’s policy framework, management structures and reporting procedures for all aspects of the programme’s development and operational environment. Has excellent planning, communication, and presentation skills.

Knowledge/Skills

•                Minimum MOD SC clearance and willing to undergo DV clearance or willingness to achieve this

•                Minimum MOJ clearance and willing to undertake MET clearances or willingness to achieve this

•                Must understand MS Office fully with proven experience

•                Excellent IT skills to include the MS suite of products and MS Project

•                Hold level 3 CMI in management and leadership or similar or willingness to achieve this

•                5 years minimum experience of working within the communications environment as a PMO lead or similar position

•                Full UK driving license which is valid and clean

•                Understanding of working within a government secure environment to be able to work at levels up to and including secret

•                Excellent communication skills

•                Excellent financial budget control

Optional requirements

•                Basic understanding of CAD

•                Basic use of Visio for producing flowchart diagrams and organisation structure charts

Professional Profile

Autonomy

Has authority and responsibility for all aspects of a significant area of PMO tasking, including policy formation and application. Is fully accountable for actions taken and decisions made, both by self and subordinates.

Influence

Makes decisions critical to project success. Develops long-term strategic relationships with both internal and external customers, partners, industry leaders and government.

Complexity

PMO leads are excellent communicators and guide project stakeholders in defining project scope and ensuring the effective utilisation of resources. They assist in managing change and promote the continuous improvement of project management related processes.

Business Skills

Has a full range of leadership skills. Understands, explains, and can assist in presenting complex ideas to audiences at all levels up to the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled with equivalent knowledge of the activities of those businesses and other organisations that employ IT. Communicates the potential impact of emerging technologies on organisations and individuals and assesses the risks of using or not using such technologies. Assesses the impact of legislation, and actively promotes compliance. Takes the initiative to keep both own and subordinates’ skills up to date and to maintain an awareness of developments in IT.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.