Do you have a knack for leading others and driving quality and efficiency within the pharmacy dispensing industry? As a Pharmacy Operations Supervisor, you will be responsible for the day-to-day operations of a team of front-end Pharmacy Technicians monitoring productivity and performance standards while planning and directing workflow and project assignments. This team engages with patients, insurance companies and multiple internal departments to process orders and ensure timely shipment of medications. At Cigna’s specialty pharmacy, Freedom Fertility, we collaborate to ensure our patients are supported and have a seamless experience through their journey. Join our team and make an impact!

Here's a little more on how you’ll make a difference:

• Promote a positive team environment and ensure best practices are shared.
• Coordinate schedules and workflow for the team.
• Oversee and assist in complex customer service escalations.
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.
• Oversee team and individual performance standards and service standards are met.
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

What you’ll need to do the job:

• High School diploma or GED required.
• Pharmacy Technician license / certification / registration as required by state laws.
• Relevant experience in a pharmacy dispensing environment strongly preferred.
• General PC knowledge; MS Office, Internet, email.
• Excellent oral, written and phone communication skills.
• Strong attention to detail, accuracy, and quality
• Experience using basic math skills related to dosing calculations and basic Excel manipulation.
• Demonstrated leadership skills and the ability to effectively develop and assist team members.
• Advanced problem solving skills.
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner.
• Ability to work a flexible work schedule to support hours of operation.

Arizona - For positions that are WFH:

This role is WFH which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

Byfield - For positions that are Worksite Dependent:

This role is Worksite dependent and can only be performed onsite. You must be fully vaccinated if you’re to come onsite.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.