POSITION SUMMARY

The Senior Advisor is responsible for defining and driving Express Scripts Pharmacy communications strategy and initiatives to deliver on communication outcomes for the Customer population.  In this role, the Sr. Advisor will serve as the owner for Customer communications for specific experiences and related strategic focus on the specific and unique needs of our various delivery channels. 

This position serves as a key resource for management of the communication strategy for Customer communications for the pharmacy.  May serve as primary point of contact regarding projects with communication impact and facilitate activities with functional areas to oversee delivery of products/services to meet client needs.  Responsible for consulting with cross-functional partners on ensuring appropriate delivery of communications, analyzing data to provide content for strategic direction, and managing project plans to execution.

Primary Functions

• Own the customer communication strategy for specific customer experiences along their Express Scripts Pharmacy journey.
• Translate complex business objectives into effective communication strategies.
• Successfully drive and implement appropriate actions to define and inform the communication strategy according to established strategic goals.
• Identify gaps in systems and processes to help guide overall communication roadmap and help develop a structured process for all Customer communications.
• Evaluate effectiveness of communication strategies and tactics and drive change.
• Continually generate ideas and find opportunities to innovate our customer communication experiences -  which can include process, media, tactics, and messaging
• Represent Express Scripts Pharmacy across highly matrixed organization in support of work related to the pharmacy communication channels.
• Responsible for planning and successful execution of large cross-functional projects, which include defining project scope, deliverables, milestones, timelines, and work plans. 
• Work collaboratively with cross-functional partners to deliver on communication project goals.
• Prioritize, plan and delegate work as appropriate to ensure effective execution of team/function deliverables.
• Resolve issues and determine contingency plans and triggers for risks. As needed, escalate issues to appropriate audiences including key business leaders and team members.
• Utilizes tools to track and monitor the performance of prioritized initiatives.
• Develop periodic and ad hoc reporting to be used for related projects, management reporting, departmental scorecards (when appropriate) and manage distribution across key timelines.
• Communicate effectively with individuals in various functional areas and at all levels of management.

Key Qualifications

• 6+ years’ experience in strategy development, project management, operational effectiveness or other relevant experience
• Bachelor’s Degree in related field preferred; MBA preferred
• Experience setting effective communication and/or strategy
• Excellent analytic, written and verbal communication skills, including demonstrated ability to quickly translate ideas and insights into presentation-ready documents
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
• Able to effectively drive results by fostering collaboration and buy-in
• Critical thinker and creative problem solver; seeks perspective from others to inform a unique perspective and able to influence/gain buy-in
• Proven ability to work in a fast paced – ever changing environment.
• Excellent oral and written communication skills and PC skills including Microsoft Office suite

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.