SHIFT: Day Job

SCHEDULE: Full-time

Description - External

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

 Pharmacy Benefits Specialist

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment.  As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. 

Pharmacy Benefits Specialists are Anthem Customer Care Representatives who work on a dedicated team supporting our ZipDrug product. You will be responsible for offering an added free benefit with Individual or Senior (Medicare BU), Commercial + Medicaid services telephonically and providing a high level of customer service while acting as a trusted advisor and educator on pharmacy related inquires.  

You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. 

If you want to be the driving force in helping our members maximize value from their healthcare plans while helping them enhance their pharmacy experience—apply today!

This position requires associates to handle a heavy outbound calling workflow while managing follow up with our members. It is a fast paced role in a production environment.

Successful Pharmacy Benefits Specialists maintain comprehensive working knowledge of all company services and study competitive services and related industry issues. Your personal awareness of competitive advantages and disadvantages of our plan and others will give you the edge needed to succeed.

Here’s what a typical day may look like:

• From the moment you login, you’ll be focused on ensuring successful enrollment of new members, offering the ZD benefit through outbound calls in a professional and consultative manner.
• You will provide thorough and effective customer service while educating the members on the services offered to them with both oral and written information.
• In every call you will optimize closing opportunities utilizing all sales tools and skills available.
• You are expected to complete accurate documentation, maintain records, and update the database with documentation of all activities during the sales cycle.
• You will partner internally to create a seamless experience for our customers and resolve potential issues, troubleshooting issues with the activation team.                 

Here’s what Anthem offers:

• A career path with opportunity for growth
• Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
• Affordable Health Insurance, Dental, Vision and Basic Life
• 401K match, Paid Time Off, Holiday Pay
• Quarterly incentive bonus and annual increases plan based on performance.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

Qualifications

Required:

• High school diploma and 1 year of experience in customer service.
• Or any combination of education and experience, which would provide an equivalent background.
• Ability to work from home with internet access and a quiet and private work space

Preferred:

• Bachelor’s degree
• 2 years of sales experience
• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
• Must have a strong work ethic and sense of responsibility to your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
• Flexible and quick learner, willing to adapt to changing customer and business needs.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes.  To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. 

Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.