Role Purpose

Provide PA support to the Group Retail & Customer Operations Director. This includes diary management, general administration and communication with key stakeholders, project work, travel and financial management.

Key accountabilities and decision ownership

• Manage the diary and commitments to ensure the prioritisation and allocation of appropriate meeting times
• Manage e-mails and correspondence, responding where appropriate and/or forwarding for input to the relevant Director. Understanding of sensitive issues and prioritise accordingly 
• Ensure required information and documentation is distributed prior to meetings.  Flag any concerns in a timely constructive manner. Assembly of meeting packs where required
• Manage travel, itinerary, annual leave and associated approvals (including EVO)
• Co-ordinate & manage the procurement and approvals process for sign-off of all team expenditure

Core competencies, knowledge and experience

• Proven experience at successfully supporting Senior Executives.
• Highly proficient secretarial skills including MS Office applications, especially PowerPoint.
• Positive & Can-do attitude, resilient with the ability to remain calm when under pressure. 
• Highly organised, ability to constantly prioritise duties.
• Strong communication skills, both written and verbal.  Good influencing ability, confident challenging when appropriate.

Key performance indicators

• Timely and accurate handling of meeting requests
• Manage diary commitments to ensure effective time management
• Requests dealt with promptly

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