We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Your role is within the Performance Management and Forecast Team which is part of a wider multi-disciplinary Support Services team that covers Performance Management, Capacity and Forecasting, MI and Analysis, Scheduling & Contractor Management.

Collects, identifies, analyzes and interprets business data using various techniques to meet the organization's business needs and requirements.

Job title:

Performance Management Team Analyst

Job Description:

Becoming a Performance Management Analyst within Capita Personal Independence Payment (PIP)

About the role:

Your role is within the Performance Management and Forecast Team which is part of a wider multi-disciplinary Support Services team that covers Performance Management, Capacity and Forecasting, MI and Analysis, Scheduling & Contractor Management.

What you’ll be doing:

• Development of operational and planning tools, processes and checks;
• Maintenance and continuous improvement in association with their stakeholders;
• Ensure the smooth and optimal running of the operation;
• Impact assess proposed or imposed changes in the operation;
• Model the quantitative requirements required as part of the development of new contracts to be awarded in 2021.

What we’re looking for:

Essential:

• The ability to read, analyse and interpret numbers, with clear logical thinking and attention to detail;
• Be highly capable in the core Microsoft office software, especially Excel, which needs to be used to an Advanced Level;
• Excellent communication skills, both verbal and written;
• People and stakeholder management skills, ready to build relationships;
• Flexibility and being adaptable to change;
• Ability to work remotely as part of a wider team including other specialist and operational roles principally (travel will be required to our office space, either in Birmingham or Belfast);
• Ability to work on own initiative;
• Strong organisational and time management skills.

Desirable:

• Skills in Excel VBA programming;
• Microsoft Access experience;
• Understanding of simulation approaches (and use of appropriate software);
• Ability to conduct statistical analysis (and use of appropriate software);

About Capita Health and Welfare – PIP DWP

Capita Health and Welfare currently delivers 2 key services which contain Capita Primary Care Services England (PCSE) on behalf of NHS England and Personal Independence Payment (PIP) on behalf of the Department for Work and Pensions (England and Wales) and the Department for Communities (Northern Ireland)

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.