About the job

Summary

We are looking for a 2 Performance Analyst to join our Customer Experience Design team at the Parliamentary Digital Service (PDS), which sits within the Delivery & Customer Experience Directorate.

The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts and technologists.

The Performance Analyst team works in collaboration with research, design, delivery, and data professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This role will use insights and analysis to inform evidence-led decision making in design, delivery and strategic contexts.

Job description

As a Performance Analyst, you will specify, collect and present the key performance data and analysis for digital products and services and will work to build a robust performance analysis capability. You will be comfortable working with large and complex data sets and have the skills to present and communicate your findings and recommendations to non-technical and technical colleagues. You’ll conduct analysis and support colleagues to articulate and measure benefits and performance across projects, products and services, supporting teams with defining what good looks like. The goals you help to define will reflect strategic aims, customer needs and quality standards. You’ll embed a culture of continuous improvement and build skills and capability through knowledge sharing and coaching.

Responsibilities

To be successful in this role you will have:

experience of data analysis, analytics tools (such as Google Analytics, Google Tag Manager, Excel, PowerBI, etc), visualisation, and measurement across a range of products and services

Be able to support teams in using insights and analysis to design and deliver customer focussed outputs and give direction on which tools or methods to use.

You understand the legal, privacy, security, and ethical considerations around data collection.

Ability to develop, implement and improve processes. Have good planning and organisational skills to prioritise, meet deadlines and cope with fluctuations in workload

Benefits

Parliament is currently going through an exciting period of digital transformation to deliver excellent digital services. The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, as well as Parliament staff on their IT and digital needs. We think it's important that everyone can access and understand what's going on in Parliament. Our goal is to bring together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core.

We offer an attractive range of benefits including 30 days’ annual leave (increasing to 35 after a year’s service), contributory pension scheme, Employee Assistance Programme, great training and development programmes, access to various facilities (on-site gym, nursery, hairdressers, post office, travel office and cash machines) and much more.