Delivering excellence as a Pensions Technician within Capita Pensions Solutions:

We are currently looking to recruit a Pensions Technician to join the Teachers’ Pensions Policy and Technical Team (TP PATT).

Working at our bright modern offices at Lingfield point, you’ll work on the Teachers’ Pensions (TP) contract ensuring work is completed in line with service level agreements and providing a continually improving level of customer service in terms of quality, cost and time.

Capita administer the Teachers’ Pension Scheme (TPS) on behalf of the Department for Education. Covering England and Wales, it’s the second largest public sector pension scheme, with just over 2 million members and we engage with over 11,000 employers who are part of our scheme.

What you’ll be doing:

• Be fully conversant with the Teachers’ Pension Regulations, the overriding legislation governing pension schemes and the TPS decision document.

• Liaise with regulatory bodies (such as the Pensions Ombudsman, the Pensions Advisory Service and the Pensions Regulator) as part of casework.

• Undertake complex casework

• Handle the escalation of complaint cases to the Internal Disputes Resolution Procedure (IDRP)

• Respond to Subject Access Requests

• Provide excellent customer service to all clients, members and third parties in line with service level agreements.

• Work to agreed procedures, within set key performance indicators and service level agreements.

• Analyse and respond to referrals from operational areas

What we’re looking for:

• Previous pension administration experience, particularly with regards to pension legislation

• Administration, IT and customer service skills

• Excellent written English skills.

• Track record of achieving targets

• Ability to work independently and in a team environment

• A flexible approach to work at all times and adaptable to varying demands and workloads with a commitment to ensure tasks are completed to deadline.

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you need any further information please contact Vicky McCabe by email at Vicky.mccabe@capita.com

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.