What you will do:

• Manage a team in the delivery of services in line with contracted performance targets and quality standards and to make every effort to achieve these whilst maintaining a clear understanding of the client’s requirements.
• Manage a team in operational service delivery in accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework.
• Have responsibility for organising the incoming and outgoing work through use of the active management system and allocation of work to Administrators taking responsibility for setting the standards on performance and quality to achieve a first class service.  By the end of each day, finalise the allocation of work for all Administrators for the next working day.  During each day regularly review progress, and take any corrective steps,  to ensure all targets are met.
• Ensure that the work flow is managed taking into consideration the requirements of the principle ‘pay due regard to the interests of customers and treat them fairly’   (TCF) and adherence to quality standards. 
• Identify barriers to delivery and either engineer ways around them or refer to the Service Delivery Manager with an appropriate recommendation.
• Act as a positive role model for staff exhibiting the level of enthusiasm, commitment and professionalism expected.
• Maintain a regularly updated overview of the team covering the overall level of skills, knowledge and ability and understand staff capabilities to aid their development by agreeing training needs, organise coaching and mentoring to assist staff achieve their full potential.

What we're looking for:

• Good knowledge of people management practices & procedures
• Experience Manager of an administration team in a Pensions operations with strong technical skills
• Strong knowledge of relevant legislation, FCA principles and Treating Customers Fairly
• Market, risk and business awareness
• Working knowledge of services, procedures and systems
• Knowledge of the risk, quality,  complaints breaches and procedure frameworks
• Knowledge of resource planning
• Planning and organising skills
• Ability to coach others and to provide additional supervision for trainee overseers

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.