What you will do:

• Provide critical operational knowledge support to the project analysts in order to determine requirements.
• Provide process mapping support to the Business Analysts
• Act as the knowledge expert for all operational functions
• Accurately represent the Operations needs to the project team.
• Validate the requirements and deliverables produced by the Business Analysts
• Provide input into and/or create and execute user documentation and training material
• Ensure that work instructions, training material and process map documentation is updated regularly, including version control and review data, in line with audit control measures
• Provide and manage solutions to issues relevant to project/program deliverable(s) within the area of expertise
• Act as central escalation point for the referral of complex queries, providing critical knowledge and expertise to aid in resolution
• Provide scheme knowledge and expertise into the design of training materials, member/employer communications and scheme materials

What we’re looking for:

• Experience working within pensions
• Great understanding of teachers’ pensions
• Ability to influence, support teams, develop and motivate individuals.
• Excellent stakeholder management skills
• Excellent communications skills – both written and verbal
• Proactiveness, with the willingness to learn

About Capita Employee Solutions

At Capita Employee Solutions (CES), we’re creating meaningful connections between organisations and their employees. We’re one of the largest employee benefits consultancies in the UK, supporting over 1,600 clients and more than 4 million company employees and pension scheme members. Our work involves redesigning, modernising and revolutionising the way companies offer pensions and benefits. Join us and discover better ways to engage with and value today’s employees. 

What’s in it for you?

• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
 

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact nigel.cooper@capita.com

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.