What you’ll be doing:

• To lead a team of Pensions Team Managers, to deliver first-class, high quality service.
• Have responsibility for organising and allocation of the wider Operations incoming and outgoing work through planning and variance processes, taking responsibility for setting the standards on performance and quality to achieve a first-class service.
• Through interpersonal skills and techniques of feedback, recognition, reward, appreciation and performance management, develop a highly motivational staff environment and visibly demonstrate appreciation for activity within the department at team and individual level.
• Review the operations performance against objectives and hold regular review meetings with management and teams to review delivery against objectives, including individual staff performance to ensure all staff are adequately challenged and performance is measured consistently.
• Hold regular performance review meetings with direct team members and handle with HR staff issues in a professional, timely manner, in accordance with Capita guidelines.
• Ensure each team has an updated training schedule and that sufficient resource is provided to deliver training and wherever possible, link training and role expansion with observed performance using the latter as a reward mechanism.
• Facilitate and attend documented regular meetings, encouraging proactive involvement from all participants and update staff and management on relevant issues.
• Manage complaints in accordance with group policy with a positive attitude, addressing the true root cause and supporting effective corrective action in order to prevent re-occurrence.
• Complete MI and reports for senior management as required.
• Ensure that Operational team performance is managed in line with set and agreed disciplines and all activities associated are completed timely.

What we’re looking for:

• Strong leadership skills with the ability to motivate and inspire your team
• Demonstrable management experience of a large scale administration/back-office function with multiple teams and varied targets
• Strong communication skills both verbal and written, able to write meaningful reports
• Able to work across multiple work-streams in a management capacity
• Office 365 proficient across all suites
• Able to plan and prioritise conflicting deadlines and priorities
• GCSE’s minimum in Maths and English Level C or above

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• A competitive salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.