What you’ll be doing:

• Managing relationships with a key group of external customers (Employers/Payroll providers)
• Identifying and developing business relationships with key customers, advocacy groups, key influencers, and senior administration personnel, and establishing self as an expert resource.
• Providing detailed support and guidance on the employer’s responsibilities to the scheme via online training webinars and face to face seminars (when possible) – this may involve travel across England and Wales
• Acting as a trouble shooter for customers queries and escalations
• Being the voice of Customers for the rest of the business and SME on the issues faced by customers  

What we’re looking for:

• The role requires strong communication and presentation skills in order to engage with the wider business and third parties including CEO’s and Unions.
• The right applicant will be a problem solver with good listening and questioning skills, able to understand the issues faced by customers
• Quality of work has to be of a high standard due to the nature of the work being provided.
• A strong client focus is required as a large part of the role is client based.
• Strong influence and negotiation skills
• Prior knowledge of Defined Benefit and/or Public sector pensions

About Capita Pension Solutions

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• A competitive basic salary of up to £30,000 dependant on experience.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.