What you’ll be doing:

• To create and maintain consistent and accurate scheme records and events.
• To work within set key performance Indicators and quality standards and to make every effort to achieve these.
• To provide excellent customer service to all clients, members and third parties in line with service level agreements
• To complete all tasks using current work procedures 
• To participate in and promote good team communication.
• To work towards overall goals of the team in completing administration tasks and achieving excellent customer service in line with procedural and Service Level requirements
• To support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
• To support less experienced members in the team.

What we’re looking for:

• Experience in third party Pensions Administration with DB Pensions Schemes is essential
• Experience in customer services
• Excellent numeracy skills with a GCSE C or above in Maths or equivalent
• Basic knowledge of Microsoft Excel
• Accuracy and attention to detail
• Ability to achieve targets and work towards deadlines
• Excellent communication skills- both written and verbal

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.