The Bulk Purchase Annuity (BPA) team in Norwich is now hiring Pension Administrators - we hope to meet hardworking individuals with excellent organisational and communication skills, experience in manual application of data and a passion for delivering outstanding customer service.

The BPA operations team in Norwich provides a full 'cradle to grave' range of administration and support services across a large portfolio of Defined Benefit and Annuity customers. Administration of final salary Pension Schemes is recognised across the industry as challenging and exciting work - you will need to be enthused by dealing with manual and sophisticated processes with ever-changing requirements.

The role is ideal for those looking for a challenge and relish working in a mathematical area, as you will be required to process high value claims and to complete complex defined benefit pension calculations on behalf of the customer. We will fully support and train individuals who thrive in this environment, focusing on resourcefulness and tackling individual responsibility.

Here at Aviva we have a Smart Working policy which means both your training and your role will be a mix of office based work and home working. This will be agreed with your manager dependent on the role.

Norwich is our main office location, but we are open to potential working in one of our other offices across the country.

Duties and Responsibilities

• Owning and leading on schemes from inception through to ongoing administration on behalf of our trustees and policy holders

• Using data to remove complexity from our process, automating where possible, and driving this forward

• Owning customer demands from start to finish, giving them confidence in Aviva

• Taking personal accountability for the generation of all manual calculations and literature for bespoke individual quotes

• Deciphering and interpreting multiple scheme benefit specifications, pension’s legislation and system constraints to service demand

• Crafting an environment that promotes dedication, passion and energy

Skills and Experience Required

• Exceptional mathematical skills are essential – you will ideally hold a relevant qualification to demonstrate your capability (e.g. a mathematical-focused degree or equivalent)

• Excellent Microsoft Excel and Word skills

• Effective written communication skills regarding customer interaction - experience working with customers as individuals

• Working knowledge of defined benefit pension schemes would be highly advantageous but is not essential

What will you get for this role?

• Salary of up to £22,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and regular pay reviews – this role is tied to our robust pay progression scheme

• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on +44 7385 426164 or send an email to Dylan.wood@Aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.