Frasers Group are currently looking for an Payments and Fraud Analyst to join us at our Head Office in Shirebrook. We started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation. As a PLC with a £4bl turn over, this opportunity to grow your career in a fast paced and dynamic environment is one for the bold. 

JOB DESCRIPTION

You will manage payments and fraud screenings in the Card Not Present environment.  This will include payment disputes, chargebacks along with investigating and identifying fraud.  You will find patterns and inaccuracies in a multi-million pounds worth of transactions, playing a key role in an integral part of our business. This role is available at 24hrs per week and is on a rotating shift pattern between 6AM-9PM.

• Investigate potential card fraud cases, checking daily reviews of documentation and collating evidence from internal and external sources
• Building relationships with key stakeholders, both internally and externally
• Looking for patterns/trends in payment activity and communicating out to the wider team
• Working as a team to implement best practice for the Group
• Processing our Card Payment and PayPal chargebacks
• Ensuring meticulous attention to detail when investigating cases

QUALIFICATIONS

• 2 years experience in a contact centre environment role with exposure to fraud cases/situations/ways of working
• Focused and fearless in approach to work
• Able to spot trends and communicate effectively to the wider team
• Capacity to work independently as well as part of a team particularly in high pressured situations
• Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
• A positive ‘can do’ attitude and excellent work ethic
• Computer literate- Outlook, Excel, MS Teams

ADDITIONAL INFORMATION

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits and take the team with you
• Own it and back it
• Not hesitate and act with purpose
• Be commercial and customer-focused.