Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).

• Ensure cabin accommodations.

• Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.

• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.

• Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.

• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

• Performs other duties as assigned.

Job-Specific Experience, Education & Skills

Required

• Strong written and verbal communication skills.

• Ability to juggle multiple tasks in a fast-paced environment.

• Ability to learn and operate a computerized reservation system.

• Typing speed of at least 25 WPM.

• Ability to consistently lift 50 pounds.

• Must be able to stand for long periods of time.

• Must be able to bend, stoop, squat, reach and grasp.

• Ability to perform basic mathematics.

• Ability to work a flexible schedule including nights, weekends and holidays.

• Ability to participate in paid training that may require overnight travel.  

• Ability to obtain airport security clearance.

• Ability to communicate in English.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Starting Rate

USD $15.00/Hr.

Pay Details

• $1,500 Sign on Bonus:

• $500 paid out after 100 days of employment

• $1,000 paid out after 6 months of employment

Total Rewards

• Medical, dental and vision benefits

• 401k program with a company match up to 6%

• Monthly incentive pay plan up to $150 per month

• Annual incentive pay plan with a target 5% payout of annual earnings

• Generous paid time off

• Unlimited standby travel benefits on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 12/30/2021
Employment Type Full-Time
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID 2021-7047
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify Â® employer, where required by law.