If you’re committed to delivering great customer service and enjoy working with different teams and functions internally and externally to a business then please take a look below! We have a fantastic opportunity to join our dedicated Partnerships Division helping us to deliver a fantastic service to all our corporate partners.

A bit about us...
 

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand, we don’t settle for mediocre. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers amazing coffee to our consumers all over the globe. Along with our much-loved stores, this includes our Express machines, Ready to Drink products, and a long list of friends and partnerships. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth and innovation
 

A bit about the role...

As our Partnerships Central Support Executive, you’ll report into our Support Team Manager and will be responsible for providing a best in class service to our corporate Partners. You’ll support with telephone and web based queries, order processing and equipment installation scheduling ensuring the customer service and supply support that we provide is consistently at the best standard.

In this role your responsibilities will include:

• Responsible for accurate processing of inbound orders to meet Costa SLA’s and Partner expectations
• Provide Partners with a first point of contact for any query relating to the delivery of our Proud To Serve service in their business
• Responsible for co-ordination and facilitation of Proud to Serve equipment orders, by working with Sales, Suppliers and Partners to ensure that installations and training is successfully complete and invoiced on time
• Accountable for supporting the setup of new Partners and provide administration to support Costa ways of working
• Participate in seasonal sales drives to support Costa marketing initiatives

A bit about you…

To succeed at Costa, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, we would hope to see some of the below:

• You can demonstrate previous experience of having worked in a similar customer service related role, providing a great support to customers via telephone and web based support
• You will have experience of working with Excel and be comfortable with processes such as v look ups
• Previous experience within a retail or customer facing environment
• Accustomed to dealing with challenges to products, services and suppliers
• Previous experience of processing orders or managing data entry, ensuring the detail is accurate and administered in an efficient way

What we can offer...

We’re on an exceptional adventure and can offer a truly purpose led career with flexibility to suit your personal needs. In addition, you will benefit from the below:

• BUPA Healthcare
• Costa Pension Scheme
• Bonus Scheme
• 25% staff discount, including endless free coffee onsite at support office
• 25 days Holidays

Location / Travel: This role is based from our offices in Dunstable where we’d like you to spend 2 days a week working with your team.

At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do. #nowisthemoment to join.