At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In Consumer Channel Sales & Marketing (CCSM) our purpose is to create value with our partners, to market and sell innovative consumer solutions powered by Windows, Office, Surface, and Xbox. We’re positioned right at the intersection of customers, hardware partners, and channel partners. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.

As a member of our team you’ll be part of growing a multi-billion-dollar business, charting new areas of innovation and impacting billions of lives around the world. You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be here in CCSM.

Responsibilities

Responsibilities

Partner Relationships

Builds trusted relationships with the Partner, and aligns on joint values. Uses plans to contact decision makers for engagements. Loves autonomy, exercises independent judgment and discretion to maintain and develop relationships with decision makers to best position Microsoft to our joint consumers, with a focus on a win-win outcome.  

Adapts rhythm of business (ROB) to customer and partner needs. Facilitate partner-to-partner discussions and Microsoft executive meetings to support Retailer’s innovation and differentiation strategies. Orchestrates annual and seasonal planning process with partner and implement through your virtual team to exceed shopper and partner expectations and goals.

Demonstrates a strong knowledge of customers’ positions within an industry or channel, partners’ strategy, imperatives and profitability drivers. Acts as a partner advocate for all Retailer’s interests, goals, and objectives.

Results are demonstrated by an ability to identify and close opportunities, and by positive customer/partner satisfaction results in relevant surveys.

Demonstrates good understanding of Retailer’s contracts with Microsoft, ensures the partners is fully informed and sponsors Microsoft runs on Trust and ensure their understanding on all aspects of Microsoft roadmaps, timelines, and program terms to improve partner satisfaction.

Account Management

Builds and executes creative account plans through regular contact with assigned partners, resulting in meeting or exceeding the success metrics (for example, increased revenue, devices activations).

Builds and executes plans that produce full utilization and participation in applicable incentive programs. Ensure all discretionary funding produces an ROI aligned to corporate guidance.

Demonstrates knowledge about customers’ and partners’ business models and cycles, build joint plans serving Microsoft and partners’ objectives, and create value through the chain.

Ensures the right assortment at the right price through strong portfolio management across all product categories including first and third party portfolios. Results are demonstrated by an increased ability to identify and close opportunities in competitive situations.

Supports partner through the digital transformation journey to ensure omni-channel presence and growth

Drive and land regular account performance reviews internally and with partner, and secure inclusion into the partner business cycle

Business Operational Excellence

Tracks progress of sales versus agreed plans, reporting on ROI, refining plans to meet and exceed agreed results.

Provides feedback to Channel sales management and regional teams, sharing local updates, and managing and escalating roadblocks and supply gaps.

Provides accurate forecasts, with transparency and accountability.

Drives improvement in partner satisfaction through timely issue resolution and partner support.

Ensures all agreed programs and investments are executed as agreed and in 100% alignment with our policies and Microsoft Standard Business Conduct.

Qualifications

Experiences Required:

Proven Consumer Electronics/Telco ecosystem experience with a focus on devices and services sales across consumer segments

Understanding of consumer channels and retail landscape

Building strategic relationships and partnering with senior account executives

Track record of sales delivery and execution

Driving long-term sustainable sales growth with partners

Delivery on Quarterly and Annual Account Budgeted Revenue

Skills

Apply entrepreneurial and innovative thinking to identifying and executing business opportunities

Ability to analyse sales data, draw relevant conclusions, develop accurate business plans and forecasts, and drive program execution.

Possess high standards for performance and compliance

Effective communicator with an ability to influence multiple stakeholder groups

Comfortable operating in ambiguous environments.

Must be able to effectively articulate technology and product positioning to internal audiences and channel partners

Able to collaborate across boundaries and understand the Partners 360 relationship with Microsoft and orchestrate across mutiple teams to deliver value to the partner.

Qualifications And Education

Higher University/College degree required (or equivalent)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.