We are looking for a Part Time Receptionists to join our team at The Vet, Southampton.

The Vet is a high quality, affordable veterinary healthcare provider, offering a full range of small animal veterinary services to clients. The ideal candidate will be a positive, friendly, service-orientated person with a “can do” attitude who has:

• A minimum of 2 years reception and customer service experience (essential)
• Previous veterinary reception experience.
• Proven track record of maintaining good working relationships with clients and staff.
• Excellent communication skills, both written and verbal.
• Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
• Outstanding telephone manner with the ability to build rapport with clients quickly.
• Self-motivated and able to work on own initiative.
• Excellent attention to detail.
• Proficient in using Microsoft Office packages including Word, Excel and Outlook.
• Efficient with updating/typing notes on our database during triage and routine booking calls

This role will involve:

• Welcoming and registering new clients.
• Booking in clients and making sure they receive gold standard care.
• Answering the telephone and dealing with a range of queries.
• Helping to deal with any client complaints.
• Ensuring correct medicine is being given out according to the Vet’s prescription.
• Managing client expectations regarding wait time.
• Administration duties e.g. scanning in paperwork, filling in forms etc.
• Taking payments.
• Promoting offers and services.
• Help wherever needed with animal restraint or animal care.

Benefits:

• Competitive Salary £17,000 (pro rata)
• 28 days holiday including bank holidays (pro rata)
• 5% pension contribution
• Cycle to Work Scheme
• Free lunch Fridays
• Supportive environment and a great place to work#
• Free onsite parking
• Full training and continuous support and training given.

Working Hours:
Role One: 16 hours per week

Hours must include: One day every weekend 08:30-1630 (30-minute lunch) (3 x Sundays followed by 1 Saturday on a continuing pattern)

The remaining hours 8 hours need to include a evening shift on a Wednesday 1530-19:30 with the over 4 hours earlier that day or any other day during the week between 1000-1930