STORE COLLEAGUE

We're the only UK outdoor retailer to offer good, better and best choices from a £10 walking shoe to a £900 air tent. It's what our customers expect from an Aladdin's cave of outdoor gear and it's part of what makes us special. From experienced mountaineers to dog walkers and their dogs, everybody's welcome. We care more about those people than ticking boxes and we know it's what keeps them coming back.

Role Purpose:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Accountabilities:
- Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
- Taking pride in the store’s appearance and ensuring store standards are maintained at all times
- Maintain and replenish stock levels to maximise stock availability for customers
- Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
- Exceed customer expectations by using GO’s customer service model ABC at all times
- Make customers feel welcome by acknowledging them when they enter the store
- Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
- Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
- Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
- Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
- Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
- Help customers to make the decision to buy the products that are right for their needs
- Resolve any concerns a customer may have to remove any doubts about the products they are buying
- Serve customers promptly and give them a fond farewell
- Replenish and maintain stock levels to ensure a high availability
- Take personal ownership development by keeping up to date with product knowledge
- Support all departments to maintain a high level of customer service
- Take pride in maintaining store and department standards inside and out by create inspiring displays to showcase our products
- Present yourself in an approachable, friendly professional manner that makes customer feel at ease

Skills, Knowledge & Experience
We are the largest outdoors retailer in the UK, we are incredibly thrifty and offer excellent value to our customers. We look for Store Colleagues who are passionate about delivering excellent customer service, thrive working in a team environment and have the ability to approach and advise customers accordingly based on their needs.

Skills
- Clear, confident communicator with excellent verbal, listening and written communication skills
- Excellent team worker
- Time Management
- Attentive and keen eye for detail
- Excellent problem solver
- Basic IT skills would be preferred
- Ability to read customer cues
- GCSE in Maths and English is preferable

Knowledge & Experience
- Relevant experience of retail or similar service focused role
- Ability to demonstrate you have worked in a team effectively
- Experience of working in a high performing team
- Knowledge of outdoor products is an advantage but not essential
- Experience of effectively prioritising workload to achieve goals and objectives
- A passion for customer service and a proven record of delivering excellence in this area
- Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
- Ability to demonstrate that you have a hands on approach
- You are able to show you are capable of approaching customers confidently and provide recommendations

Behaviour
- Be accountable, responsible and committed to the role
- A positive role model who champions GO’s values
- Adaptable individual who can think outside the box
- Show resiliency and have the tenacity to bounce back
- Show a willingness to learn and go the extra mile
- Be patience at all times and offer sound recommendations
- Excellent Team Worker
- Be timely and punctual with all deadlines
- Deal with multiple issues whilst working under pressure
- Show a hands on approach to work