Becoming an Operational Support Officer with EMS:

Job title:

Part Time Customer Service Administrator

Job Description:

As a part time Customer Service Administrator, you will provide excellent customer service to all parties, working collaboratively with the Monitoring Centre and Field teams in order to meet all agreed targets and deadlines. You will be responsible for reviewing incoming communications in order to identify appropriate action and deal accordingly, as well as receiving and making telephone calls to subjects and other external parties.

Location - Office Based - Urmston, Manchester
Salary - £20,254 annual pro-rata
Contract - Permanent
Weekly Hours – Part time - various shifts available

Example Shifts – Day and Evening shifts available:

• Day: 20 hours over 7 days. Local Shift Pattern between 12:00-18:00
• Evening: 20 hours over 7 days. Local Shift Pattern between 17:00-00:00

What you’ll be doing:

• Identify, investigate and manage data for daily/weekly reporting
• Raise required documents for non-compliance reporting to External Agencies
• Collation and distribution of required evidence requested by internal and external customers
• Dealing with incoming and outgoing communication from all customers
• Diary Management including listing court cases; updating Microsoft outlook diary and systems
• Manage and process team email inboxes and queries 
• Receive and accurately process all notifications and enquiries in relation to electronic monitoring orders
• Deal with specific requests for compliance, witness statement’s and subject event history from internal and external customers
• Liaison with Internal personnel and external agencies including (but not limited to) Courts, Police, CPS, Probation and YOS/YOTs
• Update and maintain required records and systems
• Conduct work audit process including regular quality reviews

What we’re looking for:

• Excellent data entry and attention to detail
• Experienced in working toward KPIs and targets
• Excellent IT skills, including but not limited to Microsoft packages
• Excellent Communication skills both verbal and written

About EMS

At the Electronic Monitoring Service (EMS), we’re keeping the public safe. We’re providing the Ministry of Justice with electronic monitoring services (including ‘tagging’) across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society.

What’s in it for you?

• A competitive basic salary of £20,254 pro-rata
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.