Overview

The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This is a part-time position working 25 hours per week in our Morris County locations.

Our Flagship office is located in 

 Rockaway, NJ 07866 

The compensation is $16.50 / hour

(schedule will be based on branch needs but will include Mondays, Fridays and weekends) 

This is an ideal position and schedule for anyone who loves working with customers and is looking for supplemental income with a 2nd job or work while attending school.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  
• Meet and greet customers in a friendly and timely manner
  
• Provide directions and general assistance
  
• Assist to assess condition of rental upon return
  
• Process returns, check-ins and exit kiosk transactions
  
• Effectively market the company while picking up customers  and/or dropping off customer in a safe and courteous manner 
  
• Understand and communicate rental terms and conditions, vehicle features and other services 
  
• May sell optional protection products, upgrades, fuel options and other additional equipment
  
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  
• Perform miscellaneous and backup duties job-related duties as assigned
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have two years of college experience OR two years of customer service experience
• Must have a high school diploma or GED?

• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. 

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observations, must be available to work Mondays, Fridays, and  Sundays.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. 

• Must be able to read, write, and speak English.

New Jersey DMV Requirements:

First-time drivers or under 21 years old:

If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements.  New Jersey’s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.