ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Parking Operations Manager

Education

High School or GED

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Responsible for oversight and management of multiple business units for Valet, Shuttle, Greeter, Hospital  Campus Parking Policy Enforcement Services and any guest service related operations at respective 
locations. Provide professional, courteous and compassionate guest services for patients, visitors, and 
guests while meeting the standards outlined by TJC, HPS, and the Hospital. Manage and coordinate all 
activities related to the operation. Proactively approach, greet and acknowledge all customers in a friendly, 
professional manner and provide quick, responsive customer service. Responsible for all other duties 
assigned. 

Primary Duties:

• Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and engaging all customers, patients and visitors of the location.
• Manage and coordinate all activities related to service operations which includes volume monitoring for appropriate staffing, traffic control, volume tracking, database entry and operational performance corrections.
• Recommend measures to improve performance, guest satisfaction and increase efficiency.
• Administer Corporate Service Standards and Hospital Service Expectations.
• Maintain established policies, procedures, objectives, quality assurance, safety and environmental and  infection control.
• Recruit and hire qualified applicants for each position; ensuring adequate staff to meet operational requirements.
• Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.
• Assist each guest into and out of their vehicles by opening/closing car doors, retrieving/storing wheelchairs/strollers and belongings.
• Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability and safety.
• Motivate and persuade team members to provide exceptional service.
• Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.
• Act as liaison with client and hospital administration for communication of and preparation for peak and offpeak traffic flow (i.e. Holidays or excessive appointment days).
• Prepare schedules and compile payroll data
• Ensure labor and expenses are managed within budgetary guidelines.
• Conduct operational inspections and take action to implement functional improvements.
• Monitor traffic patterns and valet activity to prevent injuries and guest claims.
• Promptly investigate claims, providing support whether denied or approved.
• Investigate guest complaints and communicate resolution.
• Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.
• Perform all valet-related tasks, as needed.

Essential Knowledge and Skills:

• Ability to act independently and make accurate decisions in alignment with ABM leadership expectations.
• High degree of ability controlling flows of traffic and valet lanes.
• High degree of attention required in preventing injury to others and damaging to vehicles when operating 
• vehicles to and from location.
• Demonstrates exceptional service and interpersonal skills.
• Ability to calculate and balance numbers rapidly and accurately.
• Reports to: Sr. District Manager and Hospital representative designated to oversee parking and guest service operations 
• Understand and respond appropriately to basic customer and employee inquiries.
• Ability to analyze, troubleshoot and solve problems,
• Must maintain confidentiality of patients, visitors, staff and guests.
• Ability to operate equipment in assigned area

Minimum Requirements

• Demonstrates knowledge and ability to interact with a database (MS Access), 
• Data Entry and meticulous record keeping
• Proven ability to manage, train and develop a team.
• Proven experience building and maintaining professional working relationships.
• Proven background managing multi-task operations
• Ability to implement policies and procedures.
• Experience preparing and/or maintaining schedules and appropriate staffing levels.
• Effective verbal and non-verbal communication skills.
• Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
• Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc.
• Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
• Ability to stand continuously and perform job functions for a full shift.
• Education minimum: high school diploma or equivalent
• Read, write and communicate using English language sufficient to perform job functions.
• Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.
• Must pass a pre-employment drug test.
• Must provide proof of eligibility to work in the United States.
• Must be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if required.
• Ability to operate a standard and automatic transmission, if required.