ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Parking Operations Manager

Education

High School or GED

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

An Operations Manager, as a senior member of the Project Manager's Staff, is charged with the responsibility of organizing and directing subordinate personnel in all aspects of required procedures and standards necessary to maintain a professional, first class, day-to-day operation. The following is a list of major duties to be performed by the Operations Manager:

• Maintain close liaison with the Project Manager on all aspects of the operation, on a daily basis, advising of any problems encountered or anticipated which should be discussed and resolved.
• Responsible in matters normally requiring the decision of the Operation Manager, to act on his/her behalf should he/she be absent or unavailable. Such actions are to be documented, outlining the incident or subject and the resolution of the problem.
• Monitor and review on a daily basis all required logs, for completeness and accuracy, assuring that proper accumulation of permanent records is maintained.
• Maintain close liaison with Maintenance Technicians on day-to-day equipment problems and assure cooperation of ABM Parking Services personnel with regard to equipment malfunctions.
• Monitor and review shift schedules to ascertain that staffing requirements are being maintained and overtime demands are kept minimal.
• Responsible for the replacement of personnel losses, through the utilization of the standard hiring practices established, insuring that an adequate staff is maintained. Interview and hire candidates as needed.
• Evaluate the progress of employees within the trainee probationary periods, advising them of areas needing improvement before permanent status can be assigned.
• In conjunction with job performance information, provided by the Shift Supervisors and the utilization of payroll and cashier records, evaluate the progress of employees. Provide additional training when necessary and counsel those with poor attendance records. For future review, provide a copy of written warnings for individual personnel files.
• Prepare and maintain Supervisory Staff schedules to ensure maximum utilization of available personnel. Contemplated changes of shift assignments are to be discussed and mutually agreed upon with the Manager prior to the initiation of such change.
• Assure that all Liability and Workers’ Compensation Claims are processed in a timely manner.
• Maintain a petty cash account, which is to be used for purchases to ensure a smooth, uninterrupted parking operation as well as authorize and approve the purchase of supplies, services and materials associated with the administration and operation of the facilities.
• Assure that all Workers’ Compensation Claims are processed in a timely manner.
• Conduct preliminary investigation on any customer complaint.
• Conduct preliminary investigation on all matters of discipline.
• Be familiar with and enforce all policies set forth by ABM Parking Services.
• Review daily attendance reports.
• Prepare a monthly ticket inventory.
• Reconcile daily revenue and shift reports.
• Prepare and update Training Manuals for all positions.
• Performs other duties as assigned or requested.

Minimum Requirements

• Minimum of three (3) years of supervisory experience in a service/customer oriented environment.
• Experience in cost estimating/pricing work.
• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
• Good communication skills both written and verbal.
• Knowledge of MS Office including outlook, word, excel and powerpoint.